Onsite I.T. Support
Onsite IT Support, because sometimes you just need a technician onsite.
In addition to the typical user requested onsite services such as, workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place.
Typical onsite IT services include support of various systems such as:
- Issues with network wiring and internet connections
- Wireless network design, installation, and support
- Network hardware such as firewalls, switches, and routers
- Servers, backup systems and power protection
- Desktop computers, printers, scanners and other hardware
- Physical security systems such as cameras and door control systems
All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket.
Our secure support portal is easily accessible with an icon in the taskbar, and provides complete transparency into the service process and workflow. Users can see the status of their ticket, who is working on it, the technician's notes and scheduled resources. They can enter notes for the tech, including updates or any new information, directly into the live ticket.
If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems.
White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed.