Onsite I.T. Support

Onsite IT Support, because sometimes you just need a technician onsite.

 

In addition to the typical user requested onsite services such as, workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place.

Typical onsite IT services include support of various systems such as:

 

  • Issues with network wiring and internet connections
  • Wireless network design, installation, and support
  • Network hardware such as firewalls, switches, and routers
  • Servers, backup systems and power protection
  • Desktop computers, printers, scanners and other hardware
  • Physical security systems such as cameras and door control systems

All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket.

Our secure support portal is easily accessible with an icon in the taskbar, and provides complete transparency into the service process and workflow.  Users can see the status of their ticket, who is working on it, the technician's notes and scheduled resources.  They can enter notes for the tech, including updates or any new information, directly into the live ticket.

If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems.

White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed.

Onsite IT Support is available anywhere in Southern New Hampshire, Northern and Central Massachusetts, and the Greater Boston area.



onsite it service

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With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

- Onsite Coverage Area -

Onsite computer support services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

603-889-0800

White Mountain IT Services
33 Main Street Suite 302
Nashua, New Hampshire 03064

 

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