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With Professional Network Support from White Mountain, we take the ‘big picture’ view of your entire environment, making sure that everything is working smoothly together, and is reliable and secure. Network Support and Management involves monitoring and managing the entire workflow, not just looking at individual components.  That means making sure the entire process works, everything your users need to be able to work. We track performance, usage and growth trends to help avoid capacity and performance issues before they become problems Standard Network Management services include proactive tasks including: Network access and security monitoring Performance monitoring of all critical processes Managing and testing data backup systems Round trip email testing and performance monitoring Maintaining complete documentation of all infrastructure and systems Compiling reports for quarterly and annual management review In addition to the standard network monitoring that you would expect, we also monitor and track simple but important things like expiration dates for warranties, security certificates, domain names, hosted software subscriptions and lots of other key info needed to avoid service interruptions. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

The Network Operations team, and our associated tools, systems and processes, make up the Network Operations Center (NOC). The industry term for the Network Operations Center is usually just NOC (pronounced ‘knock’).  We have two primary functions, the first is to build, manage and maintain the infrastructure that we use to manage our clients infrastructure.  The second is to work with the engineering team on the most complex and involved client projects. The Network Operations team’s responsibilities include:   Managing multiple monitoring and alerting systems Monitoring of thousands of network devices, servers and firewalls Responsible for Windows updates and security patches for all client systems Security configurations and motoring for client firewalls, VPNs and servers Anti-virus and anti-malware systems across all client networks Data backup systems and management for all client data Managing multiple private cloud platforms Round trip email monitoring for client email servers Producing reports for management and client review Compliance and security audits Offsite data backup infrastructure and systems Performance monitoring of client database systems And on and on, you get the point.  Network Operations is the team that provides the back end systems, automation, and management platforms that the rest of the team uses to manage our clients technology. We also help with escalation for the engineering team and assist with more complex client migrations and projects.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

We are available to help with all of your technology projects. From a simple office move across town to a full CRM system migration, or move to the cloud, White Mountain can provide the resources to get the job done. Depending on your needs, we can simply provide a helping hand, or provide consulting and project planning services, or even full project management, overseeing other vendors and internal resources. Typical IT Projects that we help out with include: Office moves, new locations Mergers and acquisitions Deployment of new workflow and software systems Integrating tablets and mobile technology Wireless network design and deployment Overseeing Web development and digital marketing projects Cloud migrations and readiness audits Video conferencing system installations Security camera and door controller installations Choosing and evaluating new vendors for security, telephone and internet services New VOIP system migration and roll-out Compliance and audit projects   If you have a new project coming up, or if your old project list just seems to never get finished, give us a call, we are happy to help out!    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Staff Augmentation, because sometimes you need a helping hand. Staff augmentation is when a client needs an onsite tech resource on a regularly scheduled basis. This might be to help out with deployment and training of new hardware or software systems, helping out with onboarding new employees, or to help open a new office. Whether your need is as little as four hours per week, or a full forty, short or long term, we can provide the help you need when you need it. Advantages of having White Mountain help with your staffing needs include: Our technicians are trained in industry best practices We provide management and oversight Detail of all work performed will be documented in our ticketing system Configuration changes will be documented in your IT documentation portal When your project is finished, the tech is still available as a member of our team   If you are considering bringing on part-time help, or an IT contractor, to help out with a long term project, give us a call first, we may be able to offer much more value than just a hired hand.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis