Small Business IT Support Services

Just work
"I need my technology to JUST WORK, is that too much to ask?"
Sound Familiar?

If your business seems to be caught in a never-ending cycle of computer problems and complaints, perhaps your IT team has been focusing on the symptoms, rather than the source of the problem.

Let's get things fixed
Empower
"Technology should empower my business, NOT hold me back"
Sound Familiar?

Are you getting the most out of your technology investments?

Empower Your Business
Outgrown
"I Think we have outgrown our IT Support Company"
Sound Familiar?

Your business has grown and changed to keep up with the times, you need to work with business partners that will help move you forward, not hold you back.

Let's Make The Change
Projects
"All I get are excuses, why aren't my tech projects finished?"
Sound Familiar?

Does your IT vendor spend most of their time fixing things that shouldn’t have broken, rather than implementing solutions that actually help your business compete and grow?

Let's get things done
Critical
"Technology is critical to my business, ANY disruption costs us money"
Sound Familiar?

Your business depends on a robust technology platform that you can count on. With professional IT Management services from White Mountain, it can be easy and affordable to be prepared for the unexpected.

Let's avoid the problems
Dark
"It feels like my IT provider
INTENTIONALLY keeps me in the dark"
Sound Familiar?

At White Mountain, we believe in full transparency and visibility. We provide a customized IT Management Portal for easy access to everything you need to know.

Let's turn on the lights
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Small Business
IT Support Services

A Full IT Department For Your Business

A Full IT Department For Your Business

White Mountain IT is one of New Hampshire’s top-rated Managed Service Providers, specializing in providing best-in-class outsourced computer support, and Cyber Security Services to businesses throughout the US.

If your business requires occasional tech support or would like a top-rated Managed IT Service plan, call the IT Support Company that’s been exceeding expectations for over 35 years!

Thank You for visiting, we look forward to speaking with you.

Professional IT Management and Support

 

Based in Southern New Hampshire, we provide Computer Support and Professional IT Management Services to businesses throughout the US.

 

We know that not all businesses have the same exact needs, so our Managed IT plans can be customized for each client to ensure the best fit and value based on their needs and budget.

 

With a Fully Managed IT Support plan, we serve as our client’s IT Department.  We provide all services for a flat monthly fee and are responsible for critical technology, infrastructure management, cybersecurity, and technical support.

 

Please explore our site to learn more about what we do, but first, here are a few things that we do NOT do;

 


We do NOT outsource Helpdesk or any other services; all services are performed by full-time employees working from our local offices.  

We do NOT force you into a long-term contract; our service agreements are month to month.  

We do NOT insist that clients buy hardware from us; you are free to purchase equipment and software from whomever you choose. 

We do NOT keep clients in the dark; you have complete visibility into our systems and activities.  


 

If you think it might be time to change your IT Support Provider, give us a call for free confidential conversation.

We understand that IT Support is not a "one size fits all" solution

Our clients range in size from the very small office, to larger organizations with up to 500 computers.

White Mountain's Fully Managed IT Service Plans provide:

White Mountain's Fully Managed IT Service Plans provide:

Cyber Security Services

  • Managed Firewall and VPN
  • Endpoint protection and SOC response (EDR)
  • Cybersecurity Detection and Response (SIEM, SOC and SOAR services)
  • Remote user Security (SASE, VPN, Secure Remote Desktop)
  • Compliance Support (PCI DSS, HIPAA, FTC Safeguards Rule, CMMC)
  • Security Frameworks (NIST, CIS v8, CMMC)
  • Pre-Audit Services and Reviews (Gap Assessment, Compliance strategies)
  • IT Security policy and strategy (Policies, Standards, Procedures)
  • Risk Management (RM Program, GRC, Risk Assessments, Risk Register)
  • Cyber Security Insurance (reviews, applications, and compliance)
  • Vulnerability monitoring and management (Vulnerability Mgt. Program, Scanning, Risk Scoring, Remediation)
  • Security awareness training and phishing simulation
  • Cloud security monitoring
  • Wireless Security Assessments
  • Secure Configuration management (DoD STIG, CIS Benchmarks)
  • Secure Identity management (MFA, Single Sign-on, Privileged Identity Management)
  • Asset and Software Management
  • Data Protection (Classification, DLP)
  • Secure Networking
  • IT Management standards and best practices
  • Incident Response Support (Incident Response Plan, Tabletop exercises, access to IR and forensic specialists)

Our IT Support Speaks For Itself

Client Satisfaction
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Client Uptime
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Meet or Exceed SLA
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Recent Customer Feedback

Recent Customer Feedback

(yes, we are very proud of our team!)

(yes, we are very proud of our team!)

You recognized the problem, and addressed it by giving me options, then taking care of it.
You recognized the problem, and addressed it by giving me options, then taking care of it.
Wow what a great, smooth, well-oiled process this was!
Wow what a great, smooth, well-oiled process this was!
Thanks
Thanks
Wow! Will highly recommend White Mountain IT Services to all my clients.
Wow! Will highly recommend White Mountain IT Services to all my clients.
I would recommend you give this guy a raise. He was quick and great to work with!
I would recommend you give this guy a raise. He was quick and great to work with!
Jon was wonderful to work with. He was attentive and focused on the task at hand. Will highly recommend White Mountain IT Services to all my clients.
Jon was wonderful to work with. He was attentive and focused on the task at hand.
Immediate response to ticket and action taken.
Immediate response to ticket and action taken.
Daniel is the best!
Daniel is the best!
Thanks for your help on this.
Thanks for your help on this.
Very efficient, kind and helpful support was provided.
Very efficient, kind and helpful support was provided.
problem fixed, tada!
problem fixed, tada!
Jon is a professional. He kept us informed about what he was doing and why, and handled it quickly.
Jon is a professional. He kept us informed about what he was doing and why, and handled it quickly.
The Tech was Great. Solved my Problem right away!
The Tech was Great. Solved my Problem right away!
Nice work Jonathan!
Nice work Jonathan!
Email added as requested. Thank you.
Email added as requested. Thank you.
Email problem was solved quickly and as expected. Thank you!
Email problem was solved quickly and as expected. Thank you!
Pete and his staff makes us feel as though we are their only client.
Pete and his staff makes us feel as though we are their only client.
Paul always is quick to respond and fix my SoftAware issues.
Paul always is quick to respond and fix my SoftAware issues.
ethan is the best. always helpful and resolves any issues i have.
ethan is the best. always helpful and resolves any issues i have.
As always, amazing customer service and he was able to effectively correct the problem.
As always, amazing customer service and he was able to effectively correct the problem.
Great service, always kind and attentive. Always feel on the same page. Thank you!!
Great service, always kind and attentive. Always feel on the same page. Thank you!!
Justin was excellent pleasant and efficient.
Justin was excellent pleasant and efficient.
Good job, as always.
Good job, as always.
Michael was great! Very helpful!
Michael was great! Very helpful!
Josh was quick and efficient and solved my IT problem! Thanks Josh!
Josh was quick and efficient and solved my IT problem! Thanks Josh!
Always a pleasure! Thank you. Marie
Always a pleasure! Thank you. Marie
Felix was great to deal with.
Felix was great to deal with.
Excellent experience
Excellent experience
Great turn around
Great turn around
Solved issue quickly.
Solved issue quickly.
Brent was very quick at resolving my issue.
Brent was very quick at resolving my issue.
Was both easy and fun!
Was both easy and fun!
Problem was solved very quickly, a good first impression from White Mountain.
Problem was solved very quickly, a good first impression from White Mountain.
Thank you as always for the help!
Thank you as always for the help!
Adrien was fast and efficient and solved the problem quickly. Thank you!
Adrien was fast and efficient and solved the problem quickly. Thank you!
Thank you to Paul!!
Thank you to Paul!!
E J was very pleasant, cheerful and knowledgeable. Great way to start the week with 2 situations being fixed in record time. Thanks so much!
E J was very pleasant, cheerful and knowledgeable. Thanks so much!
Great way to start the week with 2 situations being fixed in record time. Thanks so much!
Great way to start the week with 2 situations being fixed in record time. Thanks so much!
MS is back up working
MS is back up working
Steve was very patient with me.
Steve was very patient with me, we were able to troubleshoot and correct the remote access issue and IP address issue.
Edwin called right away and fixed the problem. Thank you Edwin!
Edwin called right away and fixed the problem. Thank you Edwin!
Thank you for your prompt response in fixing the problem.
Thank you for your prompt response in fixing the problem.
always great service!
always great service!
Edwin always handles every issue right away. Thank you Edwin!
Edwin always handles every issue right away. Thank you Edwin!
Very quick once Ian and I connected.
Very quick once Ian and I connected.
Edwin was quick and efficient along with being knowledgeable and friendly!
Edwin was quick and efficient along with being knowledgeable and friendly!
Fantastic service by Ethan.I believe that was his name.
Fantastic service by Ethan.I believe that was his name.
Thank you for such a quick response and working through the resolution. I really appreciate it!
Thank you for such a quick response and working through the resolution. I really appreciate it!
quick and easy
quick and easy
My issue was taken care of quickly and the staff was helpful, patient, and kind.
My issue was taken care of quickly and the staff was helpful, patient, and kind.
Excellent & quick
Excellent & quick
John was great with keeping us updated with issues and progress.
John was great with keeping us updated with issues and progress.
Quick and painless 🙂 Thank you!!!!
Quick and painless 🙂 Thank you!!!!
quick and easy
quick and easy
Thanks Ian!
Thanks Ian!
Thanks for getting this fixed so quickly!
Thanks for getting this fixed so quickly!

Frequently Asked Questions

What Do Small Manufacturers Need To Know About CMMC 2.0?

What is the CMMC? The CMMC, fully known as the Cybersecurity Maturity Model Certification, is a security evaluation and verification benchmark for defense companies working for the Department of Defense (DoD). Several bodies created the CMMC, which was targeted at many businesses that make up the Defense Industrial Base (DIB). The CMMC was first introduced in January 2020. The goal is to evaluate each DIB company’s security posture to safeguard them from cyberattacks and prevent sensitive information from being stolen by foreign adversaries or cybercriminals. How Is CMMC 2.0 Different From

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Do This Right Now to Ease the Stress of a Cybersecurity Incident

Build an Emergency Contact Sheet as a Part of Your Business Continuity Plan Yep, it sounds simple. In fact, it?s probably something that you already have, but let?s make sure that it?s up-to-date and includes some good information that will help you and your staff in case there is a major disruption to your business. What do we mean by a disruption? Let?s assume you can?t access any of your systems; your line of business apps, your email, your contacts, and the documents on your server. Let?s assume that something

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IT Management for Entirely Virtual Companies: A Comprehensive Guide

  Defining IT Management for Entirely Virtual Companies What is IT management for entirely virtual companies? In short, it’s the process of protecting and preserving your client and company information, regardless of how you store or transmit it. IT management for entirely virtual companies refers to managing and protecting a company’s data and information that exists solely online. This can be challenging, as many potential cyber threats can target virtual businesses. However, by taking the proper precautions, you can help to keep your client and company information safe. As a

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IT Compliance is Important: Here are Some Requirements You May Need to Know

Let?s consider how your IT may need to meet certain compliance standards, and how we can help ensure it does. How Do IT Compliance Needs Impact a Small or Medium-Sized Business? To get some context, let?s begin by identifying what IT compliance specifically looks like when a business incorporates it properly. By definition, IT compliance is a business? practice of abiding by various regulatory requirements that pertain to the use of technology as a means of ensuring the security of client or customer data. These regulations can come from different

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Featured Services

Service and Support Management

Professional Service Management requires a commitment to mastering execution, constant improvement, and exceptional customer service. When you work under a Managed IT Service flat rate billing system, as we generally do, profitability is directly tied to our efficiency, expertise, and management practices. When our clients have problems, it costs us BOTH money, so by investing in proactive management systems we maximize productivity for both organizations.  For your staff, we strive to minimize inefficiencies, interruptions and downtime, for our team, we avoid “fixing” things that shouldn’t have broken in the first

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Data Backup

When it comes to the data backup of up your critical data, we take the “belt AND suspenders” approach That’s right, we recommend multiple backups of ALL data.  We help you identify key data sources from within your network as well as whatever might be floating around in various hosted software platforms that might be in use by your staff.  Just because you contract with a hosting provider, and your data may be in the cloud, it doesn’t mean that you can’t and shouldn’t also have a local copy that

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Systems Engineering

The Systems Engineering team handles the most complex network design and troubleshooting issues. The systems engineering and consulting groups are where many of the problems requiring creative solutions end up.  Anyone can handle a simple network with one or two new servers, or even a large environment that is all new and up to date.  But in the real world, most businesses have a mixed bag when it comes to old versus new technology, frankly sometimes its just a mess.  Businesses that have customized databases, based on non standard or

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Cyber Security

Cyber Security is ingrained in all roles and in everything we do. From help desk and field services all the way through systems engineering, NOC, and the consulting team, we take network security seriously. Security starts during the interview process, everyone on our team has been subjected to comprehensive background checks and has been checked and registered (including fingerprints) with the national CJIS FBI databases as a prerequisite to being hired. Our offices are protected by monitored alarms, electronic access control, and video and audio recording systems. Our entire team

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Server Support and Management

Properly managed servers are the key to storing, accessing, and securing all of your business data. From secure file storage and email to complex databases, engineering, accounting, and point of sale systems, White Mountain can provide the server management and server support needed to protect your most critical business systems. We can manage and support all of your Windows Server, Linux hosted, and cloud-based systems. Server design, installation, and migration Physical and virtualized systems VMware and Hyper-V Scale-able Storage Area Network (SAN) systems Cloud-based Disaster Recovery and backup systems Complete

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Onsite IT Support, because sometimes you just need a technician onsite.

In addition to the typical user requested onsite services such as workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place. Typical onsite IT services include support of various systems such as: Issues with network wiring and internet connections Wireless network design, installation, and support Network hardware such as firewalls, switches, and routers Servers, backup systems, and power protection Desktop computers, printers, scanners, and other hardware Physical security systems such as cameras

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Cyber Security Training

Employees who practice safe computing, and understand how to recognize the latest cyber threats, are key to keeping your business safe, and your data protected. It goes without saying that your business needs to employ all of the latest security technology available.  But even with the best tools and systems, poor computing habits and lack of cybersecurity awareness will make your employees unwitting accomplices to hackers. They may wind up sharing passwords and other sensitive information too freely or over unsecured channels. They may fail to think twice before opening

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Help Desk Services & Tech Support

When you need computer support, or help with software and networking issues, tech support should be quick, responsive, and easy to communicate with. We maintain our own full-time technical support staff right here in nashua new hampshire and are committed to providing exceptional remote and onsite customer service, every time you need us. We provide multiple ways to communicate with the help desk when you need assistance. Telephone call to the tech support hotline Email into our trouble ticketing system Secure portal for entering, viewing and updating tickets Secure chat,

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