Companies that have hundreds of employees have reached a scale where it is critical to incorporate technology into the strategic plan for all aspects of the companies vision and growth. With over 100 computers, IT needs to be managed as a vital part of your larger organization. Your business should have an IT budget and an IT roadmap that is aligned with your business goals and objectives. Management and user satisfaction reports should be generated and reviewed regularly. All standard procedures should be documented to ensure consistency of service. At this stage, day-to-day IT service needs to be highly automated and redundant, so you can focus on increasing your productivity and competitive advantage.
IT responsibilities are usually divided between a combination of internal and external resources. In some cases, a C-level manager acting as CIO will be responsible for strategic planning and IT costs and budgeting and will outsource management and service delivery to a Managed IT Services Provider. In other cases, the Managed Service Provider will also provide Virtual CIO Services but may not provide help-desk or application level services. The complexity and workflow requirements of the business will dictate which combination is right for each unique situation.
White Mountain can help
At White Mountain, we make it easy to outsource some or all of your IT management and support needs.
Rather than build and maintain the tools and systems necessary to run a professional IT department in-house, many companies find it much more efficient and cost effective to have us provide it all as a proven management platform, even when some of the technical staff are in-house. If you choose to keep a few internal IT staff on board for application or help-desk needs, we can provide the day to day management of your IT support staff as an extension of our own. Our team can work with yours to provide extra resources for escalation or augmentation while sharing the same systems, tools, documentation and procedures, all provided by White Mountain.
Our Virtual Chief Information Officer (vCIO) services are perfect for companies that want professional strategic planning and high-level management but don't need a full-time CIO. We offer custom Virtual CIO packages to fit all levels of engagement, for a fraction of the cost of a full-time CIO.
White Mountain's Managed IT Service Plans provide:
- Network Operations
- Project Work
- Network Support
- Staff Augmentation
- Security Monitoring
- Staff Management
- Project Management
- Systems, Procedures & Policies
- Training & Compliance
- Virtual CIO Services
- Strategic Alignment
- IT Road-Map
- Business Continuity
- Workflow Analysis
If you think it may be time for a change, give us a call today to schedule a free consultation to discuss your needs. We are experts at providing discreet and confidential advice on how to protect your business and avoid problems and disruptions when replacing your IT support provider. There is no reason to put up with a never ending cycle of problems and frustrations, give White Mountain a call and let us help you make things right!