It’s 2024, your business IT systems should just work.
If you are having excessive-tech problems or are suffering from inefficient systems, it is most likely due to a lack of proper IT Management. We understand the value of instituting and following professional management systems to help ensure the quality of service, consistency, and adherence to standard operating procedures and best practices.
Regardless of whether your business has in-house tech resources, or uses an outside Managed IT Service Provider, SOMEONE needs to provide oversight and management of the systems, procedures, people, and service delivery process. Someone needs to be asking the right questions, such as;
- Where are the single points of failure in our workflow?
- Are our cyber-defenses as secure as they need to be?
- When there is a problem, why did it happen, and how could it have been avoided?
- Are we providing the best support experience possible for our users?
- Are your employees using technology efficiently to support your business goals?
- Are ALL of your systems fully documented?
Your Managed Service Provider should deliver value beyond just a simple fixed-rate support contract.
What separates the amateurs from the pros in Managed IT Services is what they provide above and beyond the technical services. By practicing professional IT management, your Managed Service Provider can help your company achieve its strategic goals.
- Maximize the value of your IT investments
- Institute standard policies and procedures
- Help organize, document, and protect your business data and assets
- Ensure that your IT systems and services are helping your users meet their business goals
If your provider isn’t focusing on the “Managed” part of Managed IT Service, maybe it’s time to make a change. Contact us today to learn more about the White Mountain advantage!
Professional IT Management
Engineering & Support
Planning & Consulting
Featured Services
Co-Managed IT Services
Our IT Guardian Co-Managed IT services can provide turnkey solutions for the most common IT Management and Support challenges. Co-managed IT services involve the use of both in-house IT staff and an external IT service provider working together to manage an organization’s information technology (IT) operations. In a co-managed IT model, the in-house IT staff and the external IT service provider collaborate to provide support and expertise to the
Reporting and Metrics
The old adage, “You can’t manage what you don’t measure”, is as true in IT management as it is anywhere else. Like it or not, in today’s super competitive and technically focused business environment, we are ALL in the data business. Best in class companies make it a priority to collect, compile, and analyze, key data elements that collectively tell a story to drive business intelligence and strategy. Our
Cyber Security Training
Employees who practice safe computing, and understand how to recognize the latest cyber threats, are key to keeping your business safe, and your data protected. It goes without saying that your business needs to employ all of the latest security technology available. But even with the best tools and systems, poor computing habits and lack of cybersecurity awareness will make your employees unwitting accomplices to hackers. They may wind up
Technology Consulting
Let’s make sure that you have the right technology for your unique business and workflow needs. It doesn’t make too much sense to invest in professional IT management, SOPs, policies, procedures, and documentation, all based on systems that are NOT right for your business. Unless you have already been through the process, and are confident that you are on track, it may be worth conducting a basic evaluation of how
