-- particles

Onsite Coverage Area

Onsite IT Support is available throughout Southern New Hampshire and Northern Massachusetts.

In addition to the typical onsite services such as workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place.

 

Typical onsite IT services and projects:

 

  • Office moves and expansions
  • Network installations and upgrades
  • Issues with network wiring and internet connections
  • Wireless network design, installation, and support
  • Network hardware such as firewalls, switches, and routers
  • Servers, backup systems, and power protection
  • Desktop computers, printers, scanners, and other hardware
  • Physical security systems such as cameras and door control systems

All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket.

Our secure support portal is easily accessible with an icon in the taskbar and provides complete transparency into the service process and workflow.  Users can see the status of their ticket, who is working on it, the technician’s notes and scheduled resources.  They can enter notes for the tech, including updates or any new information, directly into the live ticket.

If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems.

White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed.

Why wait?

If you think it may be time for a change, switch to the best Managed IT Provider in Manchester!  Give us a call today to schedule a free consultation to discuss your needs.  We are experts at providing discreet and confidential advice on how to protect your business and avoid problems and disruptions when replacing your IT support provider.  There is no reason to put up with a never-ending cycle of problems and frustrations, give White Mountain a call and let us help you make things right!

Thanks for visiting, we look forward to hearing from you!

Our Service Speaks for Itself

Liam was a great help, showed patience and got my printer up and running in no time.
\"happy Liam was a great help, showed patience and got my printer up and running in no time.
As always, WM took care of the problem promptly. Thank you!
\"happy As always, WM took care of the problem promptly. Thank you!
Mr Hogan was very personable and also knowledgeable.
\"happy Mr Hogan was very personable and also knowledgeable.
Great job Sean - fast response and quick solution!
\"happy Great job Sean - fast response and quick solution!
Jonathan was very thorough and communicated all the relevant information I needed to make a decision.
\"happy Jonathan was very thorough and communicated all the relevant information I needed to make a decision.
Thanks
\"happy Thanks Clay & Ryan for your help & patience during this crazy time!
Thanks as always spot on and gracious.
\"happy Thanks as always spot on and gracious..
I really needed this done quickly and was happy it was
\"happy I really needed this done quickly and was happy it was
They are always very helpful and on top of everything
\"happyThey are always very helpful and on top of everything
They are always very helpful and on top of everything
\"happy They are always very helpful and on top of everything
Great even showed what to do if it happens again
\"happy Great even showed what to do if it happens again
Staff are always so patient with me.
\"happy Staff are always so patient with me.
Terrific and responsive support as always!
\"happyTerrific and responsive support as always!
Andrew addressed the issue I was having and quickly resolved the problem within minutes.
\"happy Andrew addressed the issue I was having and quickly resolved the problem within minutes.
Ryan was professional and really took the time to explain how to work remotely
\"happy Ryan was professional and really took the time to explain how to work remotely
Very quick resolution, as always. Great job!
\"happy Very quick resolution, as always. Great job!
Speedy quick!
\"happy Speedy quick!
Thank you, Liam!
\"happy Liam resolved the problem quickly. Thank you, Liam!
Amazing! Thank you for your help!
\"happy Amazing! Thank you for your help!
Super fast response and follow-through!
\"happy Super fast response and follow-through!
you saved me from major headaches that I would have been the cause of.
\"happy you saved me from major headaches that I would have been the cause of.
Thanks
\"happy Fast response, fast resolution. As usual. Thanks.
Request was implemented and implemented timely! Cannot ask for more. Thank you.
\"happy Request was implemented and implemented timely! Cannot ask for more. Thank you.
Good
\"happy Prompt, good service
Liam was great at figuring out the mystery of my email problem!!!
\"happy Liam was great at figuring out the mystery of my email problem!!!
Thanks
\"happy looks like its working 🙂 thank you
Ryan knew exactly what to do and I was able to reconnect with him as instructed.
\"happy Ryan knew exactly what to do and I was able to reconnect with him as instructed.
Thanks Christine!
\"happy Thanks Christine!
Problem was fixed.
\"happy Problem was fixed.
Quick response - easy resolution
\"happy Quick response - easy resolution
Raymond was very pleasant, and everything is done exactly how we wanted it.
\"happy Raymond was very pleasant, and everything is done exactly how we wanted it.
Quick and easy..thanks!
\"happy quick and easy..thanks!
Thanks for setting this up, Jesse.
\"happy Thanks for setting this up, Jesse.
Thank you for the assist!!!
\"happyThank you for the assist!!!

Featured Services