We are available to help with all of your technology projects. From a simple office move across town to a full CRM system migration, or move to the cloud, White Mountain can provide the resources to get the job done. Depending on your needs, we can simply provide a helping hand, or provide consulting and project planning services, or even full project management, overseeing other vendors and internal resources. Typical IT Projects that we help out with include: Office moves, new locations Mergers and acquisitions Deployment of new workflow and software systems Integrating tablets and mobile technology Wireless network design and deployment Overseeing Web development and digital marketing projects Cloud migrations and readiness audits Video conferencing system installations Security camera and door controller installations Choosing and evaluating new vendors for security, telephone and internet services New VOIP system migration and roll-out Compliance and audit projects If you have a new project coming up, or if your old project list just seems to never get finished, give us a call, we are happy to help out! Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Staff Augmentation, because sometimes you need a helping hand. Staff augmentation is when a client needs an onsite tech resource on a regularly scheduled basis. This might be to help out with deployment and training of new hardware or software systems, helping out with onboarding new employees, or to help open a new office. Whether your need is as little as four hours per week, or a full forty, short or long term, we can provide the help you need when you need it. Advantages of having White Mountain help with your staffing needs include: Our technicians are trained in industry best practices We provide management and oversight Detail of all work performed will be documented in our ticketing system Configuration changes will be documented in your IT documentation portal When your project is finished, the tech is still available as a member of our team If you are considering bringing on part-time help, or an IT contractor, to help out with a long term project, give us a call first, we may be able to offer much more value than just a hired hand. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Move your business to the Cloud, and leave the hassles behind. Are you ready to get out of the IT infrastructure business? Q: “Can I really get rid of my servers and desktop computers?” A: “YES, we can move your entire IT platform into the cloud, including your custom database, line of business app, and any other special software that you may use. We can even replace all of your desktop PC’s with $200 ‘Windows terminals’ and be done with IT headaches forever.” White Mountain has an established track record of helping small businesses evaluate and realize the advantages of cloud computing, and actually moving to the cloud, not just hosting email or a server in a data center. If you are considering a move to the Cloud and would like a free consultation and demo, just give us a call. It’s no problem if you aren’t ready to make the move, all we ask is that you call us BEFORE you buy another server, we may be able to show you a better way. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Of course, our goal is “Disaster Avoidance”, but when it comes to protecting your business, we need to be prepared to deal with the worst case scenario. OK, first it’s important to understand that there is a difference between disaster recovery (DR) and business continuity (BC). Disaster recovery starts with documentation, systems and plans so that in the event of a disaster (think fire, etc) everyone knows what to do and how to do it. A disaster recovery plan will identify the key systems, processes, people, and vendors needed to ‘quickly rebuild’ the business and get your key systems running in a reasonable period of time. A business continuity plan, on the other hand, will allow your business to CONTINUE to operate even in the midst of a disaster. For the purpose of this short article, I will discuss a basic DR plan, business continuity is covered under our consulting plans listed under Strategic Planning on the right. A comprehensive Disaster Recovery plan addresses issues such as: Identify and document contact info for all key employees, vendors, suppliers and customers Full information for all insurance, utility and facility information List all software license and subscription info, including all cloud services List all ISP & telecom info including phone numbers, account numbers, IP addresses, SIP or PRI line info etc. A full asset list of all computer office and other equipment, including serial numbers Detailed instructions: What to tell staff, suppliers, customers and vendors Execution plan for the IT staff: How to rebuild and restore standby systems Of course this is just the tip of the iceberg, every business is different and your team will need to dedicate time to help craft a DR plan that addresses your unique needs. We can provide a template as well as guidance to help your team address the business process side of the plan. White Mountain can easily deal with the IT and technology side of the plan, starting with restoring the off-site backups into virtuallized cloud severs and desktops to get your core systems, email and telecom back online. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Cyber Security is ingrained in all roles and in everything we do. From help desk and field services all the way through systems engineering, NOC, and the consulting team, we take network security seriously. Security starts during the interview process, everyone on our team has been subjected to comprehensive background checks and has been checked and registered (including fingerprints) with the national CJIS FBI databases as a prerequisite to being hired. Our offices are protected by monitored alarms, electronic access control, and video and audio recording systems. Our entire team follows industry best practices and are enrolled in ongoing cybersecurity training and testing. We offer a wide range of Cyber Security Services from the basics required for safe computing and IT management, all the way through penetration testing and advanced network security audits. White Mountain IT Cyber Security services include: Event and security log monitoring and alerting Password management system Management of anti-virus, anti-malware, firewalls and server permissions Vulnerability audits Penetration testing and reporting Data encryption Secure email and message encryption User monitoring and activity recording Honey pot systems and monitoring A complete end-user cybersecurity training curriculum Ongoing Phishing test campaigns and reporting If you are concerned about your current level of network security, give us a call for a confidential consultation. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
