Employees who practice safe computing, and understand how to recognize the latest cyber threats, are key to keeping your business safe, and your data protected. It goes without saying that your business needs to employ all of the latest security technology available.  But even with the best tools and systems, poor computing habits and lack of cybersecurity awareness will make your employees unwitting accomplices to hackers. They may wind up sharing passwords and other sensitive information too freely or over unsecured channels. They may fail to think twice before opening an email attachment or clicking on an unknown link. Maybe they’ll be tempted to download a certain app off the Internet, without your authorization. Setting up a training program for employees is a key way to cut down on cyberattacks that could expose your data or bring down your system, costing you money, time, and a loss of reputation.  White Mountain can help, with ready to go, web-based, as well as classroom training. Employees will benefit from working off of concrete examples and knowing exactly what steps to take to either avoid a cybersecurity threat or respond to one. For example, if one of your employees detects a data breach, would they know who to turn to and what to next? Work off of specific policies and procedures, and use real-world exercises and drills as tests. A single short-term training program is useful, but businesses truly benefit from ongoing cybersecurity awareness. We can help you come up with policies that you periodically review, along with course updates for new threats. Invite your employees to speak about their cybersecurity concerns at meetings. Turn any mistakes you catch your employees making into learning opportunities and reminders. Making cybersecurity issues a part of your business culture is critical. To further discuss creating an effective cybersecurity training program for your employees, please contact us. Employees who are better informed can significantly reduce the chances that you’ll fall prey to a successful cyber attack. Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Professional Service Management requires a commitment to mastering execution, constant improvement, and exceptional customer service. When you work under a Managed IT Service flat rate billing system, as we generally do, profitability is directly tied to our efficiency, expertise, and management practices. When our clients have problems, it costs us BOTH money, so by investing in proactive management systems we maximize productivity for both organizations.  For your staff, we strive to minimize inefficiencies, interruptions and downtime, for our team, we avoid “fixing” things that shouldn’t have broken in the first place.  By continually investing in best-in-class management tools and systems, we ensure that our team is ready and able to exceed your expectations.

Properly managed servers are the key to storing, accessing, and securing all of your business data. From secure file storage and email to complex databases, engineering, accounting, and point of sale systems, White Mountain can provide the server management and server support needed to protect your most critical business systems. We can manage and support all of your Windows Server, Linux hosted, and cloud-based systems. Server design, installation, and migration Physical and virtualized systems VMware and Hyper-V Scale-able Storage Area Network (SAN) systems Cloud-based Disaster Recovery and backup systems Complete cloud-based server and desktop environments Encrypted email and email archiving systems Our server management service provides security and usage monitoring, local and off-site data backup, software updates, security patches and unlimited support and management. With a White Mountain Managed IT Service agreement, service can be structured on a flat rate basis, giving you unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

The Systems Engineering team handles the most complex network design and troubleshooting issues. The systems engineering and consulting groups are where many of the problems requiring creative solutions end up.  Anyone can handle a simple network with one or two new servers, or even a large environment that is all new and up to date.  But in the real world, most businesses have a mixed bag when it comes to old versus new technology, frankly sometimes its just a mess.  Businesses that have customized databases, based on non standard or non supported technology can be a challenge to work with when we are virtualizing or moving to the cloud.  We take pride in trying to always find the most economical and expedient solution to help our clients move forward.  We never push technology for technologies sake, and we always find a way!  Our Systems Engineering team handles issues such as: Network and server design and troubleshooting Server upgrades and migrations Escalation from the rest of the support team Cloud infrastructure design and migration Advanced virtualization and storage systems Complex VLAN, switching, and routing systems Disaster Recovery and Business Continuity systems Cyber security systems and training Helping guide and evaluate plans for future needs Assistance with compliance and security audits Being part of the engineering and NOC teams can be a lot of fun, everyday is different, and we always seem to have an abundance of interesting and challenging projects.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Of course, our goal is “Disaster Avoidance”,  but when it comes to protecting your business, we need to be prepared to deal with the worst case scenario.   OK, first it’s important to understand that there is a difference between disaster recovery (DR) and business continuity (BC).  Disaster recovery starts with documentation, systems and plans so that in the event of a disaster (think fire, etc) everyone knows what to do and how to do it.  A disaster recovery plan will identify the key systems, processes, people, and vendors needed to ‘quickly rebuild’ the business and get your key systems running in a reasonable period of time.  A business continuity plan, on the other hand, will allow your business to CONTINUE to operate even in the midst of a disaster.  For the purpose of this short article, I will discuss a basic DR plan, business continuity is covered under our consulting plans listed under Strategic Planning on the right. A comprehensive Disaster Recovery plan addresses issues such as:    Identify and document contact info for all key employees, vendors, suppliers and customers Full information for all insurance, utility and facility information List all software license and subscription info, including all cloud services List all ISP & telecom info including phone numbers, account numbers, IP addresses, SIP or PRI line info etc. A full asset list of all computer office and other equipment, including serial numbers Detailed instructions: What to tell staff, suppliers, customers and vendors Execution plan for the IT staff: How to rebuild and restore standby systems   Of course this is just the tip of the iceberg, every business is different and your team will need to dedicate time to help craft a DR plan that addresses your unique needs.  We can provide a template as well as guidance to help your team address the business process side of the plan.  White Mountain can easily deal with the IT and technology side of the plan, starting with restoring the off-site backups into virtuallized cloud severs and desktops to get your core systems, email and telecom back online.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis