Network Operations - Monitoring & Alerting

The Network Operations team, and our associated tools, systems and processes, make up the Network Operations Center (NOC).


The industry term for the Network Operations Center is usually just NOC (pronounced 'knock').  We have two primary functions, the first is to build, manage and maintain the infrastructure that we use to manage our clients infrastructure.  The second is to work with the engineering team on the most complex and involved client projects.

The Network Operations team's responsibilities include:


  • Managing multiple monitoring and alerting systems
  • Monitoring of thousands of network devices, servers and firewalls
  • Responsible for Windows updates and security patches for all client systems
  • Security configurations and motoring for client firewalls, VPNs and servers
  • Anti-virus and anti-malware systems across all client networks
  • Data backup systems and management for all client data
  • Managing multiple private cloud platforms
  • Round trip email monitoring for client email servers
  • Producing reports for management and client review
  • Compliance and security audits
  • Offsite data backup infrastructure and systems
  • Performance monitoring of client database systems


And on and on, you get the point.  Network Operations is the team that provides the back end systems, automation, and management platforms that the rest of the team uses to manage our clients technology. We also help with escalation for the engineering team and assist with more complex client migrations and projects.
network operations

With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

- Onsite Service Coverage Area -

Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.



White Mountain IT Services
33 Main Street Suite 302
Nashua, New Hampshire 03064


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