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What Types Of Things Should Be Documented?

One of the keys to being able to efficiently manage, support and use your IT systems is standardized documentation.

At White Mountain, we utilize a secure, state of the art database for documentation and client SOP's (Standard Operating Procedures).  As we implement, manage and support your systems we are continuously referencing and updating the documentation that outlines what we did and how we did it.

The goal is to empower the support team to be as efficient as possible and to avoid depending on a single individual for critical information or knowledge.  Ensuring a high level of efficiency and responsiveness on our end, allows us to keep your costs down, and productivity up.  Having a professional Managed Service Provider supporting your business provides exponentially more value than a single employee, or very small IT provider.

Here are a few of the things that should be included in your IT documentation:

        • Network diagram and floor-plan
        • ISP and circuit info
        • Inventory of all software and hardware
        • Complete documentation of servers
        • Security profile of data, share and user group access
        • Data backup requirements and system configuration
        • User census and profile
        • Firewall configuration and security profile
        • Remote access configuration
        • Third party vendor information
        • and much, much more!

At White Mountain, we make changing IT vendors EASY!

Thanks for visiting, we look forward to hearing from you.whitemtn contactus sm

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With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

- Onsite Service Coverage Area -

Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

 

603-889-0800

White Mountain IT Services
33 Main Street Suite 302
Nashua, New Hampshire 03064

 

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