What is Automation?
As stated above, automation is the act of having machines do jobs that were once done by humans. Following this strategy presents some pretty attractive benefits for a business. For one, there are all types of menial tasks that nobody wants to take the time to do, but really need to be done. Technology is continuously being developed that can be more effective and reliable than human resources. As this technology continues to innovate, more and more tasks can be automated. This helps businesses cut costs as well as allows them to focus their human resources on revenue boosting initiatives rather than menial tasks that ultimately waste their human talents.
Automation has received a bit of a bad reputation as a job killer, but in many cases, the type of tasks being automated are mundane, rote tasks that need to be done, but are a waste of capital if human resources are forced to toil over them. Some automation will actually free human resources to focus on other, more productive tasks and concerns. When used in this way, business process automation can help boost your employees? job satisfaction, the consistency of your company’s output, and enhance organizational efficiency.
Not sure how you would go about automating some tasks? Here are some suggestions:
- Customer Support
Nowadays, many organizations are dispatching artificial intelligence to handle their front-facing correspondence. Chatbots and other machine learning products can go a long way toward removing humans from customer support. All those frustrating, and time-consuming chats and calls can now be handled by AI-fueled systems.
Staying in compliance with local, state, federal, and overseas regulations can be costly and time-consuming. By leveraging automation, situations are limited to compliant ones, giving your organization the clean bill of health it needs to be effective.
Every business has a lot of moving parts. Automation doesn?t change that, but it alters the way that these parts move. One place where automation is seen regularly is in communication. Not only do email solutions come with built-in AI quick responses, enterprise VoIP systems can use AI to help an organization find the right phone extension.
In the future, automation will become commonplace for many human-completed tasks, opening up fears that jobs will be lost rapidly if the technology continues to improve. Those fears haven?t come to fruition yet. If you want to learn how to leverage automation into your everyday tasks and processes, give White Mountain IT Services a call today at (603) 889-0800.