Of course, our goal is “Disaster Avoidance”,  but when it comes to protecting your business, we need to be prepared to deal with the worst case scenario.   OK, first it’s important to understand that there is a difference between disaster recovery (DR) and business continuity (BC).  Disaster recovery starts with documentation, systems and plans so that in the event of a disaster (think fire, etc) everyone knows what to do and how to do it.  A disaster recovery plan will identify the key systems, processes, people, and vendors needed to ‘quickly rebuild’ the business and get your key systems running in a reasonable period of time.  A business continuity plan, on the other hand, will allow your business to CONTINUE to operate even in the midst of a disaster.  For the purpose of this short article, I will discuss a basic DR plan, business continuity is covered under our consulting plans listed under Strategic Planning on the right. A comprehensive Disaster Recovery plan addresses issues such as:    Identify and document contact info for all key employees, vendors, suppliers and customers Full information for all insurance, utility and facility information List all software license and subscription info, including all cloud services List all ISP & telecom info including phone numbers, account numbers, IP addresses, SIP or PRI line info etc. A full asset list of all computer office and other equipment, including serial numbers Detailed instructions: What to tell staff, suppliers, customers and vendors Execution plan for the IT staff: How to rebuild and restore standby systems   Of course this is just the tip of the iceberg, every business is different and your team will need to dedicate time to help craft a DR plan that addresses your unique needs.  We can provide a template as well as guidance to help your team address the business process side of the plan.  White Mountain can easily deal with the IT and technology side of the plan, starting with restoring the off-site backups into virtuallized cloud severs and desktops to get your core systems, email and telecom back online.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Cyber Security is ingrained in all roles and in everything we do. From help desk and field services all the way through systems engineering, NOC, and the consulting team, we take network security seriously. Security starts during the interview process, everyone on our team has been subjected to comprehensive background checks and has been checked and registered (including fingerprints) with the national CJIS FBI databases as a prerequisite to being hired. Our offices are protected by monitored alarms, electronic access control, and video and audio recording systems. Our entire team follows industry best practices and are enrolled in ongoing cybersecurity training and testing. We offer a wide range of Cyber Security Services from the basics required for safe computing and IT management, all the way through penetration testing and advanced network security audits. White  Mountain IT Cyber Security services include: Event and security log monitoring and alerting Password management system Management of anti-virus, anti-malware, firewalls and server permissions Vulnerability audits Penetration testing and reporting Data encryption Secure email and message encryption User monitoring and activity recording Honey pot systems and monitoring A complete end-user cybersecurity training curriculum Ongoing Phishing test campaigns and reporting If you are concerned about your current level of network security, give us a call for a confidential consultation.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

When you need computer support, or help with software and networking issues, tech support should be quick, responsive, and easy to communicate with. We maintain our own full-time technical support staff right here in nashua new hampshire and are committed to providing exceptional remote and onsite customer service, every time you need us. We provide multiple ways to communicate with the help desk when you need assistance. Telephone call to the tech support hotline Email into our trouble ticketing system Secure portal for entering, viewing and updating tickets Secure chat, directly with a technician All new tickets are triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your ticket. Our secure support portal is easily accessible with an icon in the task-bar and provides complete transparency into the help desk process and workflow. Users can see the status of their ticket, who is working on it, the technicians’ notes and scheduled resources. They can enter notes for the tech, including updates or any new information, directly into the ticket, and can even chat directly with the technician. If you would like to be included in management oversight of the workflow, the portal also gives you the ability to approve or reject requests and to bump up priority on any ticket, directly in the ticketing system. If the work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. We take user satisfaction seriously, included with EVERY ticket completion email, is a simple user satisfaction survey.  We monitor, report and follow up on user feedback. White Mountain Help Desk Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed in 15-minute increments as needed.   Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

When it comes to the data backup of up your critical data, we take the “belt AND suspenders” approach That’s right, we recommend multiple backups of ALL data.  We help you identify key data sources from within your network as well as whatever might be floating around in various hosted software platforms that might be in use by your staff.  Just because you contract with a hosting provider, and your data may be in the cloud, it doesn’t mean that you can’t and shouldn’t also have a local copy that you can control. We work with your staff and vendors to craft a data retention and recovery plan that protects your up-time, productivity, confidentiality and security. White Mountain Data Backup offerings include: Local and offsite images of all servers Images of ALL critical PC’s Streaming offsite backups of all roaming laptops Ability to spin up virtualized restores in the cloud Database backups Automated downloads from cloud based services Multiple cloud infrastructure platforms for redundancy Email archiving for compliance and long term storage    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis