Companies with hundreds of employees have reached a scale where it is critical to incorporate technology into the strategic plan for all aspects of the company's vision and growth. With over 100 computers, IT needs to be managed as a vital part of your larger organization. Your business should have an IT budget and an IT roadmap that is aligned with your business goals and objectives. Management and user satisfaction reports should be generated and reviewed regularly. All standard procedures should be documented to ensure consistency of service. At this stage, day-to-day IT service needs to be highly automated and redundant, so you can focus on increasing your productivity and competitive advantage.
IT responsibilities are usually divided between a combination of internal and external resources. For example, in some cases, a C-level manager acting as CIO will be responsible for strategic planning and IT costs and budgeting and will outsource management and service delivery to a Managed IT Services Provider. In other cases, the Managed Service Provider will also provide Virtual CIO Services but may not provide help-desk or application-level services. The complexity and workflow requirements of the business will dictate which combination of IT Consulting services is right for each unique situation.
At White Mountain, we make it easy to outsource some or all of your IT management and support needs.
Rather than build and maintain the tools and systems necessary to run a professional IT department in-house, many companies find it much more efficient and cost-effective to have us provide it all as a proven management platform, even when some of the technical staff are in-house. If you choose to keep a few internal IT staff on board for application or help-desk needs, we can provide the day-to-day management of your IT support staff as an extension of our own. Our team can work with you to provide extra resources for escalation or augmentation while sharing the same systems, tools, documentation, and procedures, all provided by White Mountain.
Our Virtual Chief Information Officer (vCIO) services are perfect for companies that want professional strategic planning, IT Consulting, and high-level management but don't need a full-time CIO. We offer custom Virtual CIO packages to fit all levels of engagement for a fraction of the cost of a full-time CIO.
Do you have a small internal tech team that needs help?
If you only have a few internal IT staff, it can be challenging to dedicate the management resources required to maintain a high level of user satisfaction, training, documentation, and best practices. Without an experienced and dedicated IT Manager overseeing the team, you are essentially asking the tech team to manage themselves, which can be a frustrating experience for all involved.
If your IT team feels that they are pulled in too many directions, and are too busy just keeping up with the day to day issues and project work, you can be pretty sure that they are having a hard time keeping up with documentation, proper system management, and other best practices.
The good news is that we have a service division with customized services and staff dedicated to Co-Managed IT. Our team at IT Guardian can provide turnkey solutions for the most common IT Management and Support challenges.
If you think it may be time for a change, give us a call today to schedule a free consultation to discuss your needs. We are experts at providing discreet and confidential advice on protecting your business and avoiding problems and disruptions when replacing your network support provider. There is no reason to put up with a never-ending cycle of problems and frustrations. Give White Mountain a call and let us help you make things right!