Let’s take a few moments to examine how the support offered by a managed service provider is delivered, and how it ultimately benefits the businesses that leverage it.
What Makes Managed Support So Different?
Consider what you could expect to experience if you encountered a technology issue under each approach to obtaining support.
In the traditional system, a user would only call in support when a problem had been encountered – one severe enough to prevent them from being productive at all, or at least one that hindered their capability to work effectively. Their ?computer guy? would come into the office to see what the problem was, and whether or not it could be fixed on the spot.
If it could, the visitor would spend a few hours in the office, noisily making repairs. If not, it was back to his shop for a time, leaving the business short a workstation and an employee stuck unproductive.
On the other hand, with a managed service provider offering their support, a user’s overall experience would play out quite differently. Rather than a computer guy being called in to diagnose the workstation in person (or whatever IT component was acting up), a technician could be called and, without any travel time necessary, remotely access the problematic equipment to identify the problem and resolve it.
Onsite Support if Necessary
In the majority of cases, this remote connection is sufficient for the managed service provider to accomplish what they need to do. However, there are some issues that will need a physical presence to resolve. In these cases, a managed service provider will send out one of their trained technicians to attend to the problem, professionally and proficiently.
Rally Your Business with Reliable Support Services
Technology is meant to be a tool – don?t let it actually hurt your operations. The professionals at White Mountain IT Services can help you make the most of your IT through managed services. For the next part of this series, make sure you check back on our blog.