Today, every business is a technology business. Whether you run a boutique creative agency, a high-volume law firm, or a modern retail shop, your ability to operate depends entirely on your hardware, software, and connectivity. When the Blue Screen of Death appears or your server decides to take an unscheduled nap, the clock starts ticking; and it’s ticking directly against your bottom line. This is where remote support shifts from being a nice-to-have to a mission-critical asset.
Starting a business requires a certain mindset, one that demands a certain disdain for failure. This entrepreneurial mindset might actually hold you back from seeing success with your business’ technology, however. This month, we want to explore how the same mindset that has allowed you to build your business to where it is today is actually getting in the way of effective technology implementation, as well as what you can do about it.
AI has revolutionized the way businesses operate, streamlining various tasks and changing how knowledge-based businesses function in record time. One of the ways that businesses are using AI is customer support, but how effective is it really? Is there any merit to maintaining the human element of your customer service, or said in a different way, what can human customer support offer that AI cannot?
All businesses need a little IT assistance from time to time, whether it’s for a simple hiccup some software or a full-blown technology emergency. Cybercriminals will often pose as IT support in attempts to capture this low-hanging fruit. Your employees should know how to spot the following warning signs from a fraudulent tech support squad.
A successful business is a secure business. You probably have a good lock on the front door, maybe an alarm system, and secure cabinets for important documents. You do all of this to protect your business’ physical assets from threats. So why wouldn’t you do the same for your digital assets? Just as you have physical security measures, your business also needs strong cybersecurity policies. They help create clear rules for employees to follow and a plan to fall back on if an incident occurs.