Ransomware Usually Starts With Phishing Phishing is the number one way that hackers gain access to your business? network and infrastructure. The process includes sending messages to your staff that creates a subterfuge to get them to give over personal information or login credentials to your network. After they get in, they will then deploy the malicious code that will lock down files or full drives. The Ransom is the Point When ransomware is deployed the ransom will be up front and center. Typically, it will communicate the demands of the hackers and then have an integrated timer. Presumably, this is the amount of time you have to make a decision on whether or not to pay the ransom fee. These ransom demands are always payable in Bitcoin or some other type of cryptocurrency, but can you really trust someone that is willing to hold your organization?s data hostage to not continue to extort your business, or worse, ruin files if you decide the best course of action is to not pay the fine? Probably not. What You Need to Do, Should You Get Infected I know it might sound redundant or even contrived, but if you happen to become a victim of ransomware, you can?t panic. Of course, your first instinct will be to panic, but you need to get through that quickly and keep a level head because it’s going to take some focus to get out of this situation. The first action you should take is to take a picture of the ransomware message. This is because you will likely need it later to restore your data and to prove that you?ve been hacked to law enforcement. You?ll then want to immediately turn the computer off and unplug it from the network and from the power outlet it was plugged into. If you leave the computer online, it exponentially enhances the risk that other devices will be infected, making the whole situation that much more difficult to navigate. The next action is to notify your IT department. Technology professionals, like our technicians at White Mountain IT Services, may be able to obtain a solution to this problem that will unlock data by getting in contact with security vendors that they work with. If your business has cybersecurity insurance, you will want to contact them at this stage as well (if your IT management team doesn?t do this for you). You will also want to speak with legal representation to cover your bases. At this point, it?s a waiting game. What you shouldn?t do is sit on a ransomware attack. You need help to remediate the situation and the fear of ridicule or loss of reputation shouldn?t supersede your acknowledgment of this fact. You also shouldn?t quickly pay the ransom with the hope that this will go away. If it is just a fear tactic, your IT management team will expose this; but on the chance that your data or systems are encrypted, you will want more eyes on it to ensure you make the right decisions for your business. Ransomware is Scary Make no mistake, if your business is the victim of a legitimate ransomware attack, it is extremely stress inducing. That?s why you need experts on your side to help you solve the big problems that you may not […]
Creating Your Shortcut First, you should right-click anywhere on the desktop that isn?t already filled up by an icon or application. You can then select New from the menu that appears. Next, select Shortcut. You?ll see a new dialog box that asks you to provide a program, file, or folder that you?d like to make a shortcut for. You can use the Browse button to find the file locally. If you have found the file, folder, or program you want to open, hit the OK button. You?ll see the file path populate in the dialog box. Click the Next button, and you?ll be asked to give your shortcut a name. Once you?re ready, click Finish. That?s all there is to it! Of course, the option to move the folder or file to your desktop also exists, but we urge you to consider who else might require access to that file or folder. For example, if you have a file stored on your network, the last thing you want is to move it from your network to your desktop, thus preventing anyone else from accessing it in their time of need. Plus, depending on your role within your organization, you might not have permissions to do such a thing in the first place. It?s better to just make a shortcut on your desktop and use that to access the file or folder. It?s cleaner and more effective. There are many benefits to keeping your files and folders stored in a centralized location, including the ability to back up said data in the event of a disaster. If you?re interested in doing so, you can also pin a specific file, folder, or program to the taskbar at the bottom of your screen, also allowing easy access. To do this, just click and drag the specified file, folder, or program to the taskbar. You can then click on it to access it whenever you need to. We hope you find some value in this tip! Be sure to keep an eye on our blog for more just like this.
Ok I Want To Know More, What’s The Next Step? Simply fill out the form on our Contact page, or give us a call to set up a private consult. We will provide more detailed information about our company and services, and we will discuss your current situation, as well as your short and long term goals. If it looks like we may be a good fit for each other, we will provide a ballpark estimate to give you an idea of what our services may cost. If that all sounds good, we move forward with a basic audit of your environment and gather more detail about your priorities and needs. We will follow up with a custom proposal, as well as a few client references for your review. There is no cost or obligation involved, and the process can take as little as a few days. If you decide that we are not a fit, or if the timing is just not right, we promise not to bug you with endless sales calls. We will respect your time and privacy, and will be there when you are ready! And remember, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Do I even need a server? Is my business too small for professional IT management? Our systems are supported by the owners nephew, is that a good idea? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?
I Have A Dispute With My Current IT Provider, Can You Help Me Lock Them Out? The short answer is YES, we can help protect your business. It is very rare that an outside vendor or employee would ever intentionally cause your business harm or disruption, but we understand that it is your job to protect the businesses and minimize risk. As the adage goes, “It’s better to be safe than sorry.” If you feel that things don’t seem right, we can help in several ways. The first step is to have a private & confidential conversation to discuss the situation and assess the risks to the business. The risk assessment will prepare the foundation for an action plan outlining the steps required for a rapid lock-down. As you can imagine, having been in business for over thirty years, we have helped with similar situations before. Often we have responded with an overnight data backup, lock-down, and extraction; and sometimes, we have even helped clear up a misunderstanding which resulted in getting a relationship with an existing vendor back on track. Either way, we are happy to help. And remember, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Do I even need a server? Is my business too small for professional IT management? Our systems are supported by the owners nephew, is that a good idea? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?
My IT Person Is The Only One That Knows My Systems, Won’t It Be Painful To Switch? Don’t let your IT service provider hold your business hostage. When you’ve had enough, give us a call today to schedule a free consultation. We are experts at providing discreet and confidential advice on how to protect your business and avoid problems and disruptions when replacing your IT support provider. There is no reason to put up with a never-ending cycle of problems and frustrations, give White Mountain a call and let us help you make things right! We often find while onboarding a new client, the new client will tell us that things were “ok” with the previous vendor. However, when they see how much of a difference having a professional IT management team can make, they are relieved and excited to make the change. Often we are told by new clients, that they wished they had made the change years ago! Our systems and process are very transparent. As a White Mountain client, you have access to our systems, records and all of the documentation about your network. With White Mountain, you are as involved as you want to be and will never feel that you are left in the dark. Don’t settle for a vendor who uses knowledge as job security. Let us help you get the situation resolved. At White Mountain, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Do I even need a server? Is my business too small for professional IT management? Our systems are supported by the owners nephew, is that a good idea? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?
