Newsletter Content

What’s a User to Do When Their Device’s Manufacturer Goes Under?

What’s a User to Do When Their Device’s Manufacturer Goes Under?

Business is a fickle thing, as acquisitions can be the end of both major and minor vendors. This can also lead to the untimely demise of some of your partnerships with these companies. Take, for example, a recent acquisition by Fitbit, which acquired a former Kickstarter project Pebble, showing the world that these types of acquisitions can be major problems for consumers.

Pebble, a hardware company, made the announcement on their Kickstarter page that, “due to various factors,” the company “could no longer operate as an independent entity” and had “made the tough decision to shut down the company” after Fitbit completed the purchase of some of Pebble’s assets. Pebble went on to admit that they would no longer be building hardware and cutting production of their wearable products.

Of course, you have to take into account all of the devices that have already been sold. Pebble has claimed that the devices will continue to operate as intended for now, but these devices will go without critical software updates, making them vulnerable to all manners of online threats. Furthermore, these devices will no longer be available for return or exchange, so the user is basically stuck with a device that’s both without updates and without the possibility for financial reimbursement.

In other words, you’ll notice how this isn’t a decision that affects just Pebble, but all of the users of their products. Pebble fans are stuck with devices that have a limited lifespan, no warranty, and no support, making you wonder why Pebble would have agreed to such a thing.

Granted, this exchange probably won’t affect your business much, but you need to think about it in a more broad sense. What if your workstation were dealing with a software vendor, which was one day bought out by another company out of the blue. If these devices aren’t supported any longer by your vendor, since they are no longer offering support or services that were agreed upon, your office will be filled with devices that have no real practical use. As was seen with Windows XP’s end of life event, custom service might be available, but at an unreasonable and expensive cost.

If you want to ensure that you don’t fall victim to a random acquisition in the tech industry, reach out to White Mountain IT Services and have our professional technicians be your single point of contact for your IT vendors. To learn more, reach out to us at 603-889-0800.

Related Articles

  • Tip of the Week: Easy to Remember Tricks for Windows 10 Working with your computer for so much of the day means you need to get as much productivity out of it as possible. If you can speed up some of the ways you access specific information, you can get even more done. Shortcuts are very helpful to this end. Here are some of the easiest and best ways you...
  • What Could Possibly Be Wrong with Your Computer? Slow computers are one of the small annoyances in an office that can implicate a much larger issue is hidden. The frustration stems from not being able to get anything done, whether it’s because the computer isn’t responding to your commands or it’s so slow that you can’t accomplish anything notewor...
  • Why Should Your Vendors Decide What’s Right for Your Busines... You serve as a vendor to your clients, providing them with a necessary good or service. Likewise, you have vendors that provide you with the goods and services that enable you to do so. However, how well are your vendors managed? What is Vendor Management? Putting it simply, vendor management is ...
  • Is a Better Camera a Good Reason to Buy a Smartphone? Today the smartphone camera has become one of the biggest selling points when consumers look to purchase a new phone. This is largely because it is crucial to the use of many of the applications that your average user uses the smartphone for. It just goes to show that in less than two decades how mu...
  • Tip of the Week: Awareness Is Important When Surfing the Web We all love the Internet. We all use it almost every day. For this week’s tip, we’ll review a few ways to help keep yourself from getting in trouble while browsing. Sacrificing Security for ConvenienceFor starters, most of the threats to be found online are of the sort that can be avoided somewha...
  • Tip of the Week: Who Should Have Admin Accounts? Depending on their work roles within your organization, your employees will either have an ordinary user account or an administrator account. This can be one of the more stressful parts of managing a network, as the answer for who gets administrator access isn’t always clear. We’ll explain what an a...
With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

- Onsite Service Coverage Area -

Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.



White Mountain IT Services
33 Main Street Suite 302
Nashua, New Hampshire 03064


 padlock1  Cyber Security Toolkit

cloud desktop2 Cloud Desktop Login

Open Positions