Newsletter Content

What’s a User to Do When Their Device’s Manufacturer Goes Under?

What’s a User to Do When Their Device’s Manufacturer Goes Under?

Business is a fickle thing, as acquisitions can be the end of both major and minor vendors. This can also lead to the untimely demise of some of your partnerships with these companies. Take, for example, a recent acquisition by Fitbit, which acquired a former Kickstarter project Pebble, showing the world that these types of acquisitions can be major problems for consumers.


Pebble, a hardware company, made the announcement on their Kickstarter page that, “due to various factors,” the company “could no longer operate as an independent entity” and had “made the tough decision to shut down the company” after Fitbit completed the purchase of some of Pebble’s assets. Pebble went on to admit that they would no longer be building hardware and cutting production of their wearable products.

Of course, you have to take into account all of the devices that have already been sold. Pebble has claimed that the devices will continue to operate as intended for now, but these devices will go without critical software updates, making them vulnerable to all manners of online threats. Furthermore, these devices will no longer be available for return or exchange, so the user is basically stuck with a device that’s both without updates and without the possibility for financial reimbursement.

In other words, you’ll notice how this isn’t a decision that affects just Pebble, but all of the users of their products. Pebble fans are stuck with devices that have a limited lifespan, no warranty, and no support, making you wonder why Pebble would have agreed to such a thing.

Granted, this exchange probably won’t affect your business much, but you need to think about it in a more broad sense. What if your workstation were dealing with a software vendor, which was one day bought out by another company out of the blue. If these devices aren’t supported any longer by your vendor, since they are no longer offering support or services that were agreed upon, your office will be filled with devices that have no real practical use. As was seen with Windows XP’s end of life event, custom service might be available, but at an unreasonable and expensive cost.

If you want to ensure that you don’t fall victim to a random acquisition in the tech industry, reach out to White Mountain IT Services and have our professional technicians be your single point of contact for your IT vendors. To learn more, reach out to us at 603-889-0800.

Related Articles

  • Tech Term: What are Proxy Servers? While proxy server is a tech term that is frequently cited, it is not understood by a vast majority of people. Today we will describe what a proxy server is, and why organizations like yours use them. What is a Proxy Server? Simply put, a proxy server is a computer that acts as an intermediary be...
  • Tip of the Week: Awareness is Key to Mobile Device Security With more and more businesses relying on mobile devices for their business they have to be sure that the use of these devices doesn’t present security issues for the company. With all that is happening in business computing today, finding out how you can protect yourself in lieu of the prevalence sm...
  • Tip of the Week: 3 Ways to a Faster Boot Time Your time is valuable, so you don’t have time to waste on waiting for your Windows operating system to boot up. In the interest of saving time, today’s tip will go over three ways to speed up your Windows 10 boot time. Of course, you should always check with IT to make sure it is okay before you ...
  • What You Need to Know About the Growing FinTech Market Money needs to move in order for the economy to work. Traditionally, banks are the major lending institutions, and as a result have to adhere to a myriad of regulations. To provide an equitable system that people aren’t afraid to utilize, there are a lot of checks and balances that have put in place...
  • How to Compose a Successful Business Continuity Plan If you don’t consider the worst-case scenario when preparing your business’ disaster recovery strategy, you’ll inevitably suffer from it when it does happen. Taking into account all of these nuances is one of the main ways your organization can prepare for such an occasion. All of these instances ne...
  • Spend More Time Managing Your Business, and Less Managing Ve... Chances are, you most likely view your vendors as a necessary evil. While you have to work with them to get the things that your business needs to function, it’s hard to not think of everything else that could be accomplished in the time you spend dealing with them. Unfortunately, there are even mor...
With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

- Onsite Service Coverage Area -

Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

 

603-889-0800

White Mountain IT Services
33 Main Street Suite 302
Nashua, New Hampshire 03064

 

 padlock1  Cyber Security Toolkit

cloud desktop2 Cloud Desktop Login

Open Positions