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Small Business During COVID-19

When the first stay-at-home order was issued in March of 2020, small business owners were less phased than their employees. Some maintained that they would defy the order because they simply didn?t think they could trust their workers to be productive at home, and some weren?t set up for the type of extended remote work. Two weeks later, however, there was a completely different song being sung. Governors were serious about closing businesses to protect the health of workers and to ensure that the healthcare facilities weren?t overrun with sick people. 

The small businesses that were able to move their operations offsite quickly realized the benefit of having solutions in place that allowed for remote workers. The ones that didn?t either scrambled around to try and get digital or had to suspend operations. Unfortunately, some of those companies will never reopen. Relying on remote productivity was the only way forward, and for the past three months, business owners have reaped the benefits of this technological shift. 

Many workers have been asking to have work-from-home flexibility for years. Employers, up until the beginning of May, weren?t really that receptive. In fact before the pandemic hit, just under five million–or 3.4-percent–workers in the United States worked remotely for one company. 13 million total (including gig economy workers) worked remotely at least one day at the end of February. By April 31, however, 63-percent of eligible workers had worked from home for at least two days. That number continues to climb. Some would say that the stigma that went along with it is all but completely lifted and expect that work-from-home flexibility will be here to stay. That, of course, remains to be seen, but one thing is for sure, employees are generally staying productive during this crisis. 

Why Was There a Stigma on Remote Work?

In the early 2010s there was a major shift towards allowing remote workers, but it was stigmatized when productivity figures for companies that embraced the policy were down. About the same time Yahoo!, which at that point was a failing Internet behemoth, decided to recall their remote workers after it was found out that remote executives were outsourcing their work offshore and collecting large paychecks. Other notable Silicon Valley firms followed and startups, not wanting to waste on unproductive remote workers, created their own policies with this very public scandal as the impetus. 

If you take the very public stigma and you add in the fact that employers have more control over their staff if they are working on the same computing network at the same location, it was a perfect storm. Coupled with the possible distractions people have while they work from home, you can?t really blame employers for making the decision to not offer remote work to their employees. 

Now, having been forced into it by the COVID-19 pandemic, the stigma has all been lifted. Some people work better remotely, and while it may have taken your staff a little bit of adjustment, after some time, most businesses are seeing that their operations can work, and often excel with the use of remote workers. 

On the other hand, the workers themselves, after the initial adjustment period have met the challenge head on. Whether they will be as productive when society reopens and there are more things for people to do remains to be seen, the transition has been a successful one for tens of millions of workers in all types of industries. 

What Are the Best Things About Allowing Remote Work?

To finish up, we thought we would list a few things from both the employer?s and the employees? perspective that makes remote work so beneficial.


Remember, just three months ago it was unfathomable that most employers would have let their entire workforce work remotely for a day, let alone for weeks at a time. There have been some serious benefits to businesses, however. They include:

  • Cost reduction – Businesses spend a lot of money on their in-house staff. Whether it is on necessities such as utility costs or fringe benefits such as coffee and food, cutting back on expenses can allow for better profitability.
  • Reduced turnover – As we?ll hit on in a minute, your employees will be much happier not having to commute to the office, and that increased morale can go a long way toward keeping your best producers. 
  • Improved communications – Surprisingly, when people work from home they communicate better than they do if they see each other in person every day. Workers are right to the point, moving business along more efficiently. 


You may think it is all a win for the employee but working from home takes some getting used to. Here are three benefits employees can see from remote work:

  • Cost reduction – Just like the business, costs go down. The average commute is 26 minutes, one way. That means that after putting in their entire workday, the average worker has almost an hour worth of travel just to get to and from work. By eliminating the commute, you save your employees so much time and money that they can?t help but be happy.
  • Increased productivity – It may be a surprise to you, but workers that work from home are far more productive than those who work at an office. You?d think they?d be more distracted surrounding themselves with all their earthy comforts, but as long as they have deadlines and direction, a remote worker can produce nearly 30 percent more in the same amount of time.
  • Being home – Home may be filled with distractions, but it is also home base. Workers can set up a custom environment that is right for them. Their mandatory breaks don?t just have to be standing around commiserating with people, it can be spent doing things that they need to get done around their house. 

Overall, allowing for remote workers will work to save you and your staff money, get comparable (or increased) productivity, and make your staff happier to work for you. Sounds like the building blocks to a pretty great employee/employer relationship. 

If you would like to talk to one of our professional business consultants about setting your business up for remote work. Or if you are looking to add some technology to help you get even more out of your remote workforce, call White Mountain IT Services today at (603) 889-0800.

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