Keep a Human in the Loop

There are two types of digital transformation. There’s the kind that streamlines a business into a powerhouse, and there’s the kind that turns into a ghost ship; perfectly automated, technically efficient, and completely devoid of life. Right now, we are witnessing a massive shift in the way people do things. While your competitors are busy bragging about replacing their support staff with agentic AI, what they are often doing is building a wall between themselves and their customers.

Can Artificial Intelligence Get Sick?

Artificial intelligence is all the rage these days. In fact, most businesses are using it for a multitude of things. With everyone all-aboard the AI train, it’s easy to confuse the computational power and speed AI offers to be infallible. Unfortunately, AI can get things going sideways if you aren’t careful. When it does go wrong, the consequences can be more than just an inconvenience. Here’s a look at some of the most critical ways AI can go wrong:

AI Needs Human Interaction

Pop culture has given us a vivid, if often terrifying, impression of artificial intelligence. When we hear AI, many still picture calculated malice: a HAL 9000, a Skynet, or an Ultron. The real potential of AI is far more productive, it’s less about calculating world domination and more about becoming your organization’s most helpful collaborator. Think of it as a JARVIS for your executive team or an R2-D2 for your operational staff: a powerful tool that assists your team in generating ideas, solving complex problems, and completing high-volume tasks. Critically, maximizing this potential doesn’t require new hardware; it requires sharpening the very soft skills we already value in our top performers: curiosity, empathy, and resilience.