AI has revolutionized the way businesses operate, streamlining various tasks and changing how knowledge-based businesses function in record time. One of the ways that businesses are using AI is customer support, but how effective is it really? Is there any merit to maintaining the human element of your customer service, or said in a different way, what can human customer support offer that AI cannot?
AI is no longer a futuristic concept; it’s a powerful tool that smart business owners use to their advantage. Many companies struggle to move beyond the hype and effectively integrate AI into their operations. Making the most of your AI initiatives requires a strategic approach. Here are five essential tips to help you succeed.
We wanted to take a minute to talk a little bit about something we all cherish: hope. Hope is a powerful force and it constantly propels us forward and can brighten even the darkest days. We hope for good health, happy families, and definitely that winning lottery ticket. Unfortunately, hope is a terrible cybersecurity strategy.
As the water cooler whispers about artificial intelligence get louder, workers are actively becoming worried about the status of their jobs. The idea of robots taking jobs can sound alarming, but knowledge is power. By understanding how AI works and what it can do for a business, employers and employees alike can gain some perspective and peace of mind.
Besides all of those people who are advocating for the scaling back or non-implementation of tools to save jobs, most people understand the benefit of automation when it makes sense. Not only do machines tend to do certain tasks more effectively, they never willingly take a day off. Unfortunately, for every task that needs to be completed less than half can be automated, and that number drops even further when you take into account everything a human does at their job. Today, there are very few jobs that can be fully automated; even as AI has begun to be used more for business. This week, we wanted to discuss why automation may not be the answer you are looking for and why training humans holds a lot of value.
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