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Your Staff Can Help Gain Perspective About How Your Tech is Working

Your Staff Can Help Gain Perspective About How Your Tech is Working

Technology can often be a bit of a pain point for businesses, especially during the rollout of new solutions that are supposedly designed with productivity in mind. Many of the stressors associated with new technology can come from your employees and their reactions to these new solutions.

3 Questions You Can Ask Your Employees About Your Technology

There are many questions you can ask your employees, but most of them will fall into the below categories. They don’t have to be terribly specific, and you don’t have to know what exactly you are looking for in a response, but it will help that your employees know you are seeking to improve their working conditions.

What Works for You Right Now?

Sometimes it’s helpful to know what is working well for your employees. If you know what works well, you can use this feedback to consider other solutions that will provide a similar level of satisfaction. For example, if your employees marvel at the speed of your Internet connection, you can interpret this as, “I like it when the technology I work with is fast and responsive.” You can then apply this broad interpretation to other areas of your IT infrastructure.

What Challenges Do You Face?

Unless you are on the frontlines working alongside your staff, you likely have a much different view of the business. You might see analytics and processes, but not necessarily how these processes work in practice. Asking your employees questions that prompt them to consider the issues they encounter in their day-to-day duties and responsibilities will give you an idea of what needs to be resolved.

What Would Make Your Lives Easier?

Your staff will like to know that you are actively seeking to make their day-to-day lives easier, so this is a question that they will for sure appreciate you asking. When they are given the opportunity to seek solutions for the problems they are facing, they will be more satisfied and thus more likely to stick around to see the fruits of your efforts.

Of course, you can’t make everyone happy, nor should you try to. There will always be one or two holdouts that are resistant to change, no matter how well-intentioned or well-implemented your strategy is. Still, it is imperative that you get employee feedback on your technology solutions, as they are the ones who have to be productive with them.

Continue the Conversation with Us

If you need a hand with applying the feedback you receive from your employees regarding the technology they work with, White Mountain IT Services can help you address their concerns. To get started, just give us a call at 603-889-0800.

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Although we provide remote services and support to businesses in over 20 states, onsite services are limited to within reasonable driving distance from our offices in NH.  We will manage a local vendor for locations outside of our service area to provide onsite assistance when needed.

 

Onsite Computer Support Services are available to businesses within 60 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH, and then down into Boston. From Northern and Central Mass, we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

White Mountain IT Services

 


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