Blog

Tip of the Week: Why Your Team is Resistant to IT (or Any) Change

Tip of the Week: Why Your Team is Resistant to IT (or Any) Change

Change, whether you’re referring to that of your technology or any other business process, is often a point of contention between management and the rest of the business. Let’s explore this resistance to change that so many feel, and how you can help them overcome it

Why Are We So Resistant to Change?

There are multiple reasons that people will avoid—if not openly challenge—change in the workplace. 

Lack of Confidence or Trust

Let me ask you a straightforward question: how enthusiastic are you to make any change to something new, with little-to-no experience in it? If your answer was anything better than “lukewarm,” you’re a special breed of human.

People tend to be hesitant to embrace anything unfamiliar to them, so adding a new piece of technology to your processes will almost certainly receive the resistance we’re discussing. They might resist the change itself, or start to doubt or resent the person responsible for the change.

Failure Aversion

On a related note, if people aren’t confident in their ability to adapt to the new technology, their instinct is to shield themselves from their anticipated failure by rejecting the unwanted change. Basically, whether a person doesn’t know about a solution or they simply don’t feel as prepared to use it, they’ll be less accepting of the shift over. This kind of resistance is best addressed through exposure to the unwanted change so that the needed comfort is built up.

Communication Issues

I’ll ask you another question: when was the last time someone talked at you about a change, expecting you to jump right on board with it without discussing how it would benefit you or make your responsibilities easier, and you jumped right on board?

That’s what I thought. In order for your team to embrace change, you need to show and/or tell them why they will want to do so for their benefit. We’ll touch on this some more in a moment.

How to Create a Better Response to Changes

Change is ultimately unavoidable, so it is important that you find ways to minimize the pushback that you receive from your employees. We recommend that you approach it with a few different strategies in mind:

Keep Communication Open

A good way to minimize your team’s resistance to your suggested changes is to, as we said, communicate with them. Explain the benefits that this change will bring, and be open to their feedback as the changes are being enacted. This will both cut back on the speculation that your team participates in, while also keeping your team engaged in the business’ greater operations.

Show Your Team the Benefits

Education will be key to minimizing employee resistance, as a greater understanding of the tool or process you’re trying to implement will help your team members embrace it faster and with less pushback. In fact, you may even be able to encourage your team to accept the change more quickly by showing them how it will benefit them.

Time It Correctly

Consider how your team might respond to having a few major shifts pushed on them all at once. It likely wouldn’t be very good. Pacing your changes and allowing your team to adjust to each one appropriately before proceeding will help ease them through the process.

Support Team Members Through the Transition Process

On a similar note, you need to be there to hear your team out and give them the opportunity to get used to whatever new technology or process you’ve enacted. There are going to be hiccups, so make sure they know that these hiccups are expected and that their frustrations with them are understood.

Change is inevitable, particularly where your IT is concerned. Putting these tips into practice will help smooth out the process, and so will working with White Mountain IT Services. Give us a call at 603-889-0800 to learn about how our managed IT services can make life easier for your team members.

Related Posts

We are major advocates for multi-factor authentication, but it’s also important to understand that it’s not a catch-all solution. In fact, it has forced cybercriminals to be even more innovative to find alternative methods of attack. One method hacke...
Many businesses, seeking to balance the positives brought by remote work to the value that in-person, face-to-face operations have to offer, have leaned into hybrid work practices. This has led to many reconsidering how their office space is set up. ...
Remote work remains a fundamental approach to workplace operations right now. While this has led to great opportunities, remote work adds a new level of complexity to managing your employees. Let’s go over a few practices that can help make this mana...
We’ve all accidentally swiped away an important notification on our mobile devices, but not all of us know that Android devices give us the opportunity to go back and check them. For this week’s tip, we’re going to go over the process of how you can ...
Sticky Keys—the Windows accessibility feature that keeps modifier keys like Shift and Ctrl active after you’ve pressed them—have a legitimate and necessary purpose for some. However, those who don’t need Sticky Keys can find them immensely annoying. ...
When you virtualize a software solution, you are essentially storing it in an online environment where it can live. In other words, it remains in the cloud and is accessed through the Internet. This approach is helpful for many businesses, so why not...
Considering what today’s cyberthreat environment looks like, more and more rigorous cybersecurity is strictly needed. One means that businesses have to accomplish this is a cybersecurity practice known as a zero-trust model. Let’s go over what zero-t...
Now, you may or may not have already made the transition back to the office, and this really applies more to those who haven’t yet. However, even those who have may find some utility here—specifically, in determining if a push to a full return to off...
Microsoft Excel is a great tool that can provide loads of value to power users, but oftentimes users just don’t have the know-how to make the most of it. Thankfully, you have power users like us to guide you through some of the more intricate process...

As the saying goes, necessity is the mother of invention. This is clearly demonstrated in the perceptible phenomenon of technology advancement and innovation being boosted in tough economic times. Let’s dive into why this is the case.

When all is said and done, being a manager is a far different experience than being an employee. So, when you promote one of your team members to this position—or perhaps you’ve recently been promoted to management yourself—it is important that a few...
The workspace is changing in spades these days, with remote work—once a taboo topic in some offices—being commonplace, along with resignations in the face of a return to the office becoming more of a regular occurrence. Employees want more control ov...

Onsite Service Coverage Area

Although we provide remote services and support to businesses in over 20 states, onsite services are limited to within reasonable driving distance from our offices in NH.  We will manage a local vendor for locations outside of our service area to provide onsite assistance when needed.

 

Onsite Computer Support Services are available to businesses within 60 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH, and then down into Boston. From Northern and Central Mass, we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

White Mountain IT Services

 


33 Main St, Suite 302
Nashua, NH 03064

 


121 Riverfront Drive
Manchester, NH 03102

 

Client Help Desk
603-889-2210

 

Open Positions