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Not necessarily, but it depends on how you define it and what you expect from the position. Here is my perspective on the differences between the two positions. An IT Manager is concerned with the day to day operational, support and budget issues associated with your IT infrastructure. A Chief Information Officer or CIO is more concerned with how to use technology to gain competitive advantage, increase productivity and support the strategic vision of the organization. In larger organizations, the IT Manager reports to the CIO. In most cases, they are two different sets of skills and priorities. If you are fortunate enough to have one person who is able to do both jobs well, then make sure you hang on to them, they will be hard to replace! At White Mountain, we have relationships with clients where we report to the CIO, and are responsible for IT Management, and in some cases, we provide monthly CIO services, and IT Management is handled in-house.  Every situation is unique, and we are happy to customize a plan to your specific needs. At White Mountain, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Isn’t my IT Manager also my CIO? Can you really help me manage my existing IT staff? What is the IT management platform that you mention? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?

The short answer is YES, we can help protect your business. It is very rare that an outside vendor or employee would ever intentionally cause your business harm or disruption, but we understand that it is your job to protect the businesses and minimize risk.  As the adage goes, “It’s better to be safe than sorry.” If you feel that things don’t seem right, we can help in several ways. The first step is to have a private & confidential conversation to discuss the situation and assess the risks to the business.  The risk assessment will prepare the foundation for an action plan outlining the steps required for a rapid lock-down. As you can imagine, having been in business for over thirty years, we have helped with similar situations before.  Often we have responded with an overnight data backup, lock-down, and extraction; and sometimes, we have even helped clear up a misunderstanding which resulted in getting a relationship with an existing vendor back on track.  Either way, we are happy to help. And remember, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Isn’t my IT Manager also my CIO? Can you really help me manage my existing IT staff? What is the IT management platform that you mention? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?

If your systems are currently working, we can easily back them up and then document them, if your systems are not currently functioning properly then it is already painful and your business is at risk, the sooner you make the change, the better.  We often find that even when a new client that we are onboarding has told us that things were “ok” with the previous vendor when they see how much of a difference having professional IT management can make, they are relieved and excited about the change.  I can’t tell you how often a new client tells me that they wished they had made the change years ago! Our systems and process are very transparent, as a client, you have access to our systems, records and all of the documentation about your network.  With White Mountain, you are as involved as you want to be and will never feel that you are being left in the dark.  Don’t settle for a vendor who uses knowledge as job security. Let us help you get the situation resolved. At White Mountain, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. How did you know our IT guys name is Larry? What is involved with setting up a cyber security training program? What should be included in a written security policy? Should we be considering moving to the cloud? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?

The short answer is yes before you spend any money on new servers, you should consider how cloud-based systems could help your business. White Mountain is an IT management and support company, not a server sales company.  We routinely help clients evaluate the best use of technology, minimizing the cost of ownership without adding complexity.  White Mountain has been providing full cloud desktop platforms to our client for many years and can help you objectively evaluate options, and plan a migration to the cloud if it is the right fit for your business. Today’s cloud services can offer a very competitive alternative to having servers and computers on-site.  Client’s who are best served by moving entirely to the cloud, literally remove all of the PC’s and servers, and each user has an inexpensive $200 “cloud terminal”. Rather than being in the never-ending cycle of buying, installing, maintaining and repairing computers and servers, everything is provided as a simple monthly user fee.  Your costs scale almost directly with the growth of the company. Some of the benefits of moving to the cloud include: Never buy another server! Expensive, high-end options become affordable (or included for free) Redundancy & fail-over Virtualization Real-time backups Disaster recovery Secure remote access Per-user software licensing Easy access from Windows, Mac, tablet, smartphone Easy security logging and auditing Standardization, so user support is easier End-user devices become inexpensive and easy to swap Systems and costs scale up and down as your needs change Call today to see if moving some, or all of your systems to the cloud is the right move for your business. At White Mountain, we make moving to the cloud EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. How did you know our IT guys name is Larry? What is involved with setting up a cyber security training program? What should be included in a written security policy? Should we be considering moving to the cloud? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?