Can You Tell the Difference Between an IT Issue and an IT Problem?
We often discuss why it’s important that a business takes proactive measures to resolve IT issues before they become problems, but these definitions might be lost on some of our followers. In order to understand the true value of our IT services, it’s imperative that you’re able to distinguish the difference between these two disruptive sources to your technology.
The hard truth is that it can often be difficult to discern a technology issue from a problem, but if you’re in need of a cold, hard definition for the two, we’ve put these together:
- An IT issue is one which is potentially disruptive to everyday operations, but it may not be apparent at the present moment (i.e. it’s not immediately effecting your business).
- An IT problem is basically an IT issue which has matured. It is the result of not dealing with minor disruptions as they happen. It is now negatively affecting your business.
One of the biggest differences between an issue and a problem is that one of them is easily preventable. To help you further understand the difference, we’ve put together several scenarios which can be prevented thanks to proactive IT services.
You’re checking your email and you see what looks like a perfectly legitimate sign-up form from one of your favorite websites. However, what you didn’t realize is that the URL to the form starts a download, which in turn installs malware on your system. In a situation like this, all of your pains could have easily been avoided if that email didn’t make it to your inbox in the first place.
In this case, email spam is the technology issue which could lead to malware or viruses infecting your system, which is the problem. White Mountain IT Services’s Unified Threat Management (UTM) solution is designed to keep threats out of your system, and quickly neutralize the threats that do land in your network. In this particular case, the UTM provides spam blocking features which prevent suspicious emails from making it to your inbox in the first place.
Putting Off Maintenance
You know your business’s technology needs to be up-to-date and current, but in the throes of business it can be difficult to remember when patches and updates should be applied. Not applying the latest patches and updates to your operating system and your software is like leaving a wide-open hole in your defenses, and you’re practically begging for a threat to get through.
If you’re thinking the issue is the unapplied maintenance, then you’re right. Neglecting proper maintenance leads to potential vulnerabilities and security breaches. With a remote maintenance solution from White Mountain IT Services, we can automate the patching process for you so your systems are always up to date and secure.
A business that doesn’t keep external backups of their data stands to lose it all. Let’s say a flood wipes out half of your office. Technology certainly isn’t water-proof, so naturally your servers and workstations take some serious damage. In the event a natural disaster strikes, your hardware could be destroyed by the elements; and with it, your data. Businesses who can’t access their data for an extended period of time likely won’t be in business for much longer, so it’s important to take natural disasters and data loss into account.
In this case, the issue is a lack of data backup, and the problem is data loss. Data backup is sometimes considered an afterthought for some businesses, even though it should be a top priority. White Mountain IT Services’s Backup and Disaster Recovery (BDR) solution prepares your business for any type of data loss disaster, whether it’s caused by hardware failures, natural disasters, or hacking. You’ll enjoy several backups throughout the day, and a quick recovery time to minimize downtime in the event of disaster.
If you’re ready to take the first step toward a proactive IT policy, give White Mountain IT Services a call at 603-889-0800. We’ll make sure your recurring IT issues don’t become even greater IT problems.
- Would You Fall for this Adult Scam if You Saw an Old Passwor... As you may expect, the average Internet scammer isn’t above resorting to dirty tricks to claim their ill-gotten prize from their victims. A recent scam demonstrates just how dirty these tricks can truly be, and unfortunately, how ill-prepared many are to handle them. To preface this scam, we need...
- How to Compose a Successful Business Continuity Plan If you don’t consider the worst-case scenario when preparing your business’ disaster recovery strategy, you’ll inevitably suffer from it when it does happen. Taking into account all of these nuances is one of the main ways your organization can prepare for such an occasion. All of these instances ne...
- 4 Internal Threats Every Business Owner Should Understand In light of all the data leaks and vulnerabilities that have been brought to light over the past few years, network security has to be a priority for every business. One problem many organizations have is that while they are protecting their network and infrastructure from threats outside their comp...
- Spend More Time Managing Your Business, and Less Managing Ve... Chances are, you most likely view your vendors as a necessary evil. While you have to work with them to get the things that your business needs to function, it’s hard to not think of everything else that could be accomplished in the time you spend dealing with them. Unfortunately, there are even mor...
- Is It Safe to Have Your Browser Remember Your Passwords? Let’s be honest - not all of us have the best memories. This makes the ability for many browsers to remember our passwords seem like a godsend. However, is this capability actually a good thing for your cybersecurity? The answer may not surprise you. Nope! While yes, the fact that we no longer ha...
- Getting to Know Technology: Hackers It doesn’t matter how much of a technology novice someone is, chances are, they’ve heard the term “hacker” before. A favorite character trope of Hollywood films and television dramas, these cybercriminals have appeared in productions like Die Hard and Mr. Robot with varying degrees of accuracy. Belo...