Would your business fall apart if communications halted? This is one of the major pitfalls that businesses have to deal with, as without proper teamwork and communication, operations can fall apart and productivity can be lost. What are some of the ways that your business manages the many modes of communication that it relies on?
We’ll go over some of the most important parts of business communications management, as well as what you can do to ensure that they are adhered to.
Mobile devices like tablets and smartphones have brought about a new level of complexity for businesses that want to stay productive at all times. While they allow for an “always on” mindset that keeps executives connected to clients and internal employees, they also make for a much more complex networking situation. The more devices that access a network, the less secure it will be--particularly if these devices are employee-owned.
To take these matters into your own hands, you need to implement a Bring Your Own Device policy that secures your organization while allowing for productivity on your employees’ part. This policy should take blacklisting and whitelisting of apps, user-based access to critical data, and the ability to remotely wipe any infected or compromised devices. It’s up to you to enforce this policy.
Having a uniform telephony solution is another critical component of a business communications plan. Basically, you don’t want your employees using their personal telephone numbers for reaching out to both prospective clients or current customers. The reason for this is that they may accidentally lose contacts or give the company a false number of contact for your organization when they need it most.
A hosted VoIP system can shore up this issue easily enough by providing access to a centralized telephone system in the form of a cloud-based application, easily accessible through an Internet connection on a desktop or mobile device. These solutions are often more affordable than traditional telephone service and the bells and whistles associated with it. Since all you need is an Internet connection, it’s more flexible and dynamic as well.
Again, centralized email is the key to any organized email correspondence for your business. It’s the same conundrum that comes from using your personal email to conduct business communications. Miscommunication happens, which can disrupt operations and make things more difficult for everyone involved.
It all comes down to emphasizing best practices when working with email. Make sure that your team knows how to best use the resources at their disposal. You should regularly check with your employees to make sure they keep best practices in mind when using your email.
For information on how to improve your business communications, reach out to us at 603-889-0800.