FAQ 4

FAQ 4

OK, I want to learn more, what's the next step?

Simply fill out the form on our "Contact" page, or give us a call to set up a private consult.

We will provide more detailed information about our company and services, and we will discuss your current situation, as well as your short and long term goals.  If it looks like we may be a good fit for each other, we will provide a ballpark estimate to give you an idea of what our services may cost.

If that all sounds good, we move forward with a basic audit of your environment and gather more detail about your priorities and needs.  We will follow up with a custom proposal, as well as a few client references for your review.  There is no cost or obligation involved, and the process can take as little as a few days.

If you decide that we are not a fit, or if the timing is just not right, we promise not to bug you with endless sales calls.  We will respect your time and privacy, and will be there when you are ready!

And remember, we make changing IT vendors EASY!whitemtn contactus sm

Thanks for visiting, we look forward to hearing from you.

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My IT person is the only one that knows my systems, won't it be painful to switch?

If your systems are currently working, we can easily back them up and then document them, if your systems are not currently functioning properly then it is already painful and your business is at risk, the sooner you make the change, the better. 

We often find that even when a new client that we are onboarding has told us that things were "ok" with the previous vendor, when they see how much of a difference having professional IT management can make, they are relieved and excited about the change.  I can't tell you how often a new client tells me that they wished they had made the change years ago!

Our systems and process are very transparent, as a client, you have access to our systems, records and all of the documentation about your network.  With White Mountain, you are as involved as you want to be and will never feel that you are being left in the dark.  Don't settle for a vendor who uses knowledge as job security. Let us help you get the situation resolved.

At White Mountain, we make changing IT vendors EASY!

Thanks for visiting, we look forward to hearing from you.whitemtn contactus sm

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What is the IT management platform that you mention?

We use a suite of best in class IT management tools to help run our business and deliver exceptional service and value to yours.

We offer our larger clients who have in-house IT staff the ability to use our tools and systems to help give their team the best tools and allow seamless collaboration for us to work together on problems, projects, and system administration.

Here are some of the tools and systems available to our clients:

        • Professional ticking system
        • User portal and dashboard
        • Comprehensive System Management platform
        • Network monitoring and alerting system
        • Log management and alerting systems
        • Offsite data backup platform
        • Complete cloud desktop platform
        • Robust documentation portal
        • Enterprise password management system
        • Comprehensive security monitoring and alerting systems
        • and much much more

Give us a call today for a confidential consultation, and we will be happy to provide a demo and more information.

At White Mountain, we make IT Management EASY!

Thanks for visiting, we look forward to hearing from you.whitemtn contactus sm

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Can you really help me manage my existing IT staff?

If you only have a few internal IT staff, it can be challenging to dedicate the management resources required to maintain a high level of user satisfaction, training, documentation, and best practices. Without an experienced and dedicated IT Manager overseeing the team, you are essentially asking the tech team to manage themselves, which can be a frustrating experience for all involved. 

If your IT team feels that they are pulled in too many directions, and are too busy just keeping up with the day to day issues and project work, you can be pretty sure that they are having a hard time keeping up with documentation, proper system management, and other best practices. 

A robust IT management platform, with an experienced IT Manager overseeing the workflow, can help in many ways.

          • Oversee and prioritize trouble tickets and project work
          • Define and schedule system admin tasks and procedures
          • Review user satisfaction surveys and deal with feedback and complaints
          • Define Standard Operating Procedures and ensure the team is following them
          • Review activity and time logs to find ways to increase efficiency and response time
          • Evaluate systems and look for ways to increase productivity and reduce costs

It can be far more economical and produce much better long term results to partner with White Mountain and have the best of both worlds, your internal team, with professional IT management, support, and oversight.

At White Mountain, we make IT Management EASY!

Thanks for visiting, we look forward to hearing from you.whitemtn contactus sm

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Isn't my IT Manager also my CIO?

Not necessarily, but it depends on how you define it and what you expect from the position. Here is my perspective on the differences between the two positions.

An IT Manager is concerned with the day to day operational, support and budget issues associated with your IT infrastructure.

A Chief Information Officer or CIO is more concerned with how to use technology to gain competitive advantage, increase productivity and support the strategic vision of the organization.

In larger organizations, the IT Manager reports to the CIO. In most cases, they are two different sets of skills and priorities.

If you are fortunate enough to have one person who is able to do both jobs well, then make sure you hang on to them, they will be hard to replace!

At White Mountain, we have relationships with clients where we report to the CIO, and are responsible for IT Management, and in some cases, we provide monthly CIO services, and IT Management is handled in-house.  Every situation is unique, and we are happy to customize a plan to your specific needs.

At White Mountain, we make changing IT vendors EASY!

Thanks for visiting, we look forward to hearing from you.whitemtn contactus sm

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I have a dispute with my current IT provider, how do I lock them out?

The short answer is YES, we can help protect your business.

It is very rare that an outside vendor or employee would ever intentionally cause your business harm or disruption, but we understand that it is your job to protect the businesses and minimize risk.  As the adage goes, "It's better to be safe than sorry."

If you feel that things don't seem right, we can help in several ways.

The first step is to have a private & confidential conversation to discuss the situation and assess the risks to the business.  The risk assessment will prepare the foundation for an action plan outlining the steps required for a rapid lock-down.

As you can imagine, having been in business for over thirty years, we have helped with similar situations before.  Often we have responded with an overnight data backup, lock-down, and extraction; and sometimes, we have even helped clear up a misunderstanding which resulted in getting a relationship with an existing vendor back on track. 

Either way, we are happy to help.

And remember, we make changing IT vendors EASY!whitemtn contactus sm

Thanks for visiting, we look forward to hearing from you.

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With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

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Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

 

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