Employment

IT Field Technician

Firm:

White Mountain IT Services


Category:

Full Time


Work city:

Nashua area


We are a Managed IT services company looking for an experienced Field Technician.

We are seeking a bright and highly motivated individual to join our team as a Field Technician. Candidates must demonstrate a highly professional demeanor and possess excellent organizational and communication skills. Successful candidates must also be exceptional team players with a strong technical aptitude.

 

Responsibilities:

  • Provide end-user support including remote users, home offices, and central location.
  • Support and deploy desktop and server hardware and software, printers, faxes, etc.
  • Manage provisioning of accounts and access for various network and business systems.
  • Provide timely responses to IT requests via phone, e-mail, or in person.
  • Review daily task priorities to address overdue tasks and escalate as necessary.
  • Plan, execute, and implement various infrastructure and business system projects.

 

Experience and Required Skills:

  • Strong communication skills with a desire to provide outstanding customer service.
  • Strong hardware & software troubleshooting skills.
  • Proficient in MS operating systems, Windows 7, Vista, XP Pro, 2003 and 2008 Server.
  • Hardware knowledge; laptops, desktops, servers, networking, appliances
  • Desktop setup, support, testing, upgrades, troubleshooting and repair
  • Strong background in network technologies; switches, routers, wireless, LAN/WAN, VPN
  • PC/server migrations and special hardware implementations
  • Backup systems and related technologies
  • Ability to provide Help Desk support for MS Office applications.
  • Multi-tasking capabilities and ability to thrive in a fast paced environment.

 

Education and other Requirements

  • Minimum A+ certification or equivalent work experience. MS certification preferred.
  • Experience in common office computer programs such as MS Office and e-mail applications
  • Must possess excellent troubleshooting skills and be able to quickly understand complex environments.
  • The person must have well-developed interpersonal, organizational, and problem solving skills and be a team player with a desire to provide a high level of customer service.
  • A positive attitude is a must.
  • Demonstrated ability to communicate orally and in writing in a clear concise manner.
  • Knowledge of networking and mail standards.
With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

- Onsite Service Coverage Area -

Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

 

603-889-0800

White Mountain IT Services
33 Main Street Suite 302
Nashua, New Hampshire 03064

 

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