Employment

Helpdesk / PC Support Technician

Firm:

White Mountain IT Services


Category:

Full Time


Work city:

Nashua NH


We are a Managed IT services company looking for an experienced Helpdesk/PC Support Technician.

We are seeking a bright and highly motivated individual to join our team as a Helpdesk/PC Support Technician. Candidates must demonstrate a highly professional demeanor and possess excellent organizational and communication skills. Successful candidates must also be exceptional team players with strong technical aptitude professional background.

 

Responsibilities:

  • Work in a dynamic role that includes in-house and on-site work.
  • Identify specific nature of user difficulties and provide specific and effective response to solutions. Work with internal and external resources to resolve issues quickly.
  • Ability to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure.
  • Ability to visualize a problem or situation and think abstractly to solve it.
  • Assure timely response to email and telephone assistance requests.
  • Accurately log all helpdesk calls.
  • Use monitoring tools to ensure uptime, monitor network health and troubleshoot issues
  • Build partnerships with customers by regularly demonstrating expertise and professionalism.
  • Keep customers informed of problem resolution timeline and action plans.
  • Independently assess and effectively respond to customers' requests.
  • Implement problem solutions by following company policies and procedures. Follow through on commitments made to customers
  • Increase personal knowledge of business and technical environment with the goal of increasing first-call resolution rates.
  • Develop and document procedures used by Help Desk as part of building training library.

 

Experience and Required Skills:

  • Strong communication skills with a desire to provide outstanding customer service.
  • Proficient in MS operating systems, Windows 7, Vista, XP Pro, 2003 and 2008 Server.
  • Ability to provide Help Desk support for MS Office applications.
  • Strong hardware & software troubleshooting skills.
  • Experience in PC/server hardware repair
  • Multi-tasking capabilities and ability to thrive in a fast paced environment.

 

Education and other Requirements

  • Minimum A+ certification or equivalent work experience. MS certification preferred.
  • Experience in common office computer programs such as MS Office and e-mail applications
  • Must possess excellent troubleshooting skills and be able to quickly understand complex environments.
  • The person must have well-developed interpersonal, organizational, and problem solving skills and be a team player with a desire to provide a high level of customer service.
  • A positive attitude is a must.
  • Demonstrated ability to communicate orally and in writing in a clear concise manner.
  • Knowledge of networking and mail standards.
  • Multi-tasking capabilities and ability to thrive in a fast paced environment.
With the surge in the number of small and medium businesses that have fallen prey to malware and cyber criminals, there is a lot of focus of what an organization can do to prevent being a victim and how the company should handle themselves after an attack. There is another key factor to preventing cyber criminals from penetrating into your network:...

- Onsite Service Coverage Area -

Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH and then down into Boston. From Northern and Central Mass we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

 

603-889-0800

White Mountain IT Services
33 Main Street Suite 302
Nashua, New Hampshire 03064

 

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