Blog

Technology Is Helping Create the “New Normal”

Technology Is Helping Create the “New Normal”

With productivity being a massively important metric for every business, situations like the ongoing COVID-19 pandemic create a lot of fear and uncertainty; especially with businesses having to find new ways to go about doing things so that they can keep revenue coming in. This week, we thought we’d take a minute to look into how businesses have made it this far and how each element of a business has had to react to the ongoing crisis. 

Business Owners 

Prior to the pandemic, it was relatively rare to see a business that embraced remote working en masse. Sure, some positions were outsourced, and on the rare occasion where it was necessary, they would allow an employee to work remotely. All in all, many businesses viewed the practice as taboo. This wasn’t just because business owners would seemingly lose control over their employees, as many have posited, it was just that in this day and age, it is hard to build a company identity, with positive company culture, if you never see the other people.

Looking back at it now, it was a combination of a little too much fear due to the uncertainty behind it all. As COVID-19 made it necessary for businesses to move their workforces out of their brick and mortar locations, it became pretty clear that much of the fear of remote work was misplaced. Even today, where a large portion of information workers remain out of the office, there are problems with remote work. The most pressing include:

  • Lack of face-to-face collaboration
  • Individual dips in productivity
  • Lease on brick and mortar location
  • Depleting company culture

These concerns persist and businesses are trying to establish plans to get their workers back into the office as much as possible. Workers, however, have a different view.

Employees

Every organization has employees that are simply better off coming to the office every day, but the vast majority of newly remote workers are now balking at going back to the office full time. It’s their position that there are just too many benefits of working from home, and since it is evident that they can do their jobs from their home (or wherever they do their jobs from) that returning to the office is just an arbitrary move by business owners to take back control over their businesses. This issue, while not as pressing presently with variants of the COVID-19 virus still causing problems, isn’t going to go away; and, it figures to change the dynamics of employment for information workers going forward.

Workers like the flexibility of working from home. Even if they work an hourly job at designated periods of the day, the lack of travel (and pants) give workers more control over their lives. Of course, there are some workers who aren’t cut out for the responsibilities of working from home, but the lion’s share of workers are adamant that they don’t want to go back to the office full time. This is where you see the conflict. Workers that don’t want to go back to the office, plenty of remote-only jobs available, and experience working from home creates a situation where business owners cannot just demand they go back to an office. Turnover is extraordinarily expensive. 

Many businesses have considered going to a hybrid strategy where people work in an office in a rotation to get the most out of their time in the office. This is a compromise, and many businesses are in the process of setting up metrics that can measure a person’s ability to work from home and their contribution inside the office. Over time, this is probably the work strategy many businesses are going to go to. Employees in the office for meetings and collaborative tasks and out of the office for productivity. It’s a lot of moving parts just to do the same job people have been doing for over a year remotely, but it will allow businesses to get their people back in the office and give them an opportunity to see what’s best for their company.

The Technology

The important motivations are always going to be the same in business. It really doesn’t matter where you do business... as long as you make a great product or service, market and sell it proficiently, and make sure it is supported, you should be golden. In order to do this while your workforce is dispersed, there are some specific technologies that you will need to utilize to maximize the value to your organization. Some of these technologies include:

  • Collaboration tools (cloud-hosted productivity, project management)
  • Communication tools (telephone, email, video conferencing)
  • Document management 
  • Customer Relationship Management (customer support, ticketing, client communications)
  • Business management software (time management, task management)
  • Training applications (security, software, process training) 
  • Human Resource Management (applicant tracking, onboarding/offboarding)
  • Cybersecurity tools (network monitoring, firewalls, spam filtering)
  • Remote desktop or Virtual Private Network

This is a very short list of things you will need to facilitate in-house and remote workers at the same time. A lot of businesses have migrated over to cloud-hosted platforms so that they can cut the costs of managing their own infrastructure, but that is a determination that you and your IT administrator should make based on the importance of the data and applications used in each system. 

The IT experts at White Mountain IT Services can help you ensure that you have the right technology that you need to maximize your remote (and in-house) employees’ ability to be productive and support your business during a very confusing time. Give us a call today at 603-889-0800 to learn more.

By accepting you will be accessing a service provided by a third-party external to https://www.whitemtn.com/

Related Posts

2020 has been a rough year for a lot of people. With so many problems presenting themselves this year, technology wasn’t immune. This week, we thought we would look back at some of the technology that failed miserably as the world changed precipitous...
With businesses relying so much on technology to accomplish just about everything, IT undoubtedly has an important role to play. It makes sense that you would want your business’ IT to deliver as much value as possible. To accomplish this, we wanted ...
We live in an era of upgrades. For example, how often do you upgrade your smartphone? Do you give the same care and attention to your business’ technology? Oftentimes users ignore the signs that it is time for an upgrade even when they are crystal cl...
Remote workers are changing the way that both employees and their employers are viewing their workspace. It’s been proven that businesses can mitigate their overhead costs and increase their employee retention rate by allowing their team to work from...
Whether you are just a fledgling small business just trying to get your feet off the ground or a larger-scale enterprise with a multitude of clients, one thing will always remain the same: in today’s business world, the cloud is king, and it has the ...
When was the last time you had to reach out to IT support, only to have to wait for the tech to drive to your office and resolve the problem far too late? This is a common occurrence amongst business owners, and if your technology is mission-critical...
Cloud services are growing more common to the world of small and medium-sized businesses, to the point where almost all businesses take advantage of the cloud in some way, shape, or form. However, a business’s specific cloud needs vary, and the same ...
If you are one of the many small businesses out there that does not have reliable technical support for the myriad of devices on your network, it might be difficult to imagine a world where your technology gets the maintenance it needs to thrive. Tha...
The office environment has changed a lot over the years with technology being the impetus for such change. In your years doing business, how much has changed? How much of that change was driven by technology? Many of the traditional conventions of co...
The IT landscape has changed so dramatically over the past decade that businesses need to stop and consider the latest solutions before cycling out their old IT equipment. In the past, when it came time to replace office technology, one would simply ...
Mobile devices are in the same boat as the Internet. They’ve only been around for a couple of decades, but demand for both is inexorable and continues to redefine the way people compute. Let’s look at a brief history of the mobile device and see how ...
When you are in the market for some new computers for your business, ensuring that you are targeting the right hardware is important. To educate people on what they should be looking for in a new computer, we have decided to put together a multi-part...

Onsite Service Coverage Area

Although we provide remote services and support to businesses in over 20 states, onsite services are limited to within reasonable driving distance from our office in NH.  We will manage a local vendor for locations outside of our service area to provide onsite assistance when needed.

 

Onsite Computer Support Services are available to businesses within 100 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH, and then down into Boston. From Northern and Central Mass, we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

 

White Mountain IT Services
33 Main Street, Suite 302
Nashua, New Hampshire 03064

 

603-889-0800

map nashua4 1

 

Open Positions