Blog

Productivity Can Be Stymied By Using Too Much Data

Productivity Can Be Stymied By Using Too Much Data

In business, productivity is the goal. Unfortunately, there are so many interruptions in the workday, you absolutely have to capitalize on the moments where you’re in the groove. To find the groove more frequently, and to measure the ability of workers to find their groove, companies have started using trackable systems fueled mainly by their management software--typically a CRM, but sometimes a larger, more integrated solution--to pump out metrics designed to give managers an idea how their teams are performing, and give them an idea about how to best utilize them. 

Companies track all types of things, typically in the form of KPIs, or Key Performance Indicators. These metrics are useful, if you use them properly, but when an organization starts using metrics to measure employee performance (and business performance) that don’t have any causal relationship with productivity, they get into an area where all the time and resources spent creating and mulling over these reports can have the opposite effect. Let’s look at how productivity can be hindered by too many useless metrics.

Employee Engagement

The first question you are going to want to answer surrounds the way you look at your business’ productivity. If you have no problem reducing your employees to numbers it becomes pretty easy to ascertain how they perform and their numerical value to your business. Of course, your employees are the most important aspect of your business, just look at your budget. For your business to be what you’d like it to be, your employees need to be engaged. The problem often becomes that the people you depend on to make the magic happen are less engaged when they are reduced to line-items on a spreadsheet. 

Studies show that the people that have the highest contact with customers tend to be the most disgruntled. That means your salespeople and the people who fulfill services. These people are a big part of everything you do, and if they aren’t at their best, neither is your organization. As a result, the metrics you would see in the back end of your CRM may not be the whole story. The more time and resources are poured into finding THAT employees are performing under expectations, don’t answer WHY they are, which is a much bigger concern. Sure, sometimes these two factors work in concert, but ultimately, all data analysis should be geared at better understanding your business, and making it clear that people are more than just numbers goes a long way toward setting the stage for productivity.

Missteps of Analysis

Not Scaling Your Analysis

As businesses continue the shift toward being more data-driven, decision making is more centralized. As where managers had autonomy of sorts just a short time ago, they are more frequently being asked to make strategic decisions based on the data all organizational decision makers have at their disposal. Effective managers are forced to use analysis that may not be specifically built for their situation, leaving their teams less effective than they would have been before their organization started using its data to meddle with productivity.

This one-size-fits-all approach to data analysis can actually hurt an organization's ability to maximize productivity. In others it can actively help it. Analysts need to understand the goals of a particular department, the varying needs of that department’s end-users, and the context in which data is useful. Business doesn’t happen in a vacuum and if you are using data that is irrelevant or not useful, the decisions made with that data will be inherently flawed.

Managing Bias

Bias can be a big problem on both ends. On one hand, if a production team works inefficiently, and the analysis of the data suggests the same, managers need to be cognizant that--while they may not think that they are performing under the organization’s expectations--they are, and need to do what they can to keep productivity up.

On the other hand, if a manager has been keeping productivity levels consistently high and analysis suggests that he/she has to change something fundamental, forcing changes may end up being detrimental to the department, as bias toward the numbers can also produce significant inefficiency, losing time to implement changes and retrain workers. 

Data collection and analysis isn’t going away, but until decision makers realize that just looking at data doesn’t necessarily give them the best perspective to change their business processes, maximizing productivity will be difficult. If your organization is looking to start being smart with its data and would like some help setting up a business analytics or business intelligence system, or learn how it can help you boost your organizational efficiency, call White Mountain IT Services today at 603-889-0800. If you would like more information about how to move your company into the information age, subscribe to our blog.

Related Posts

Technology is one part of your business where you would rather take proactive measures than react to issues that pop up. After all, preventing some of the disasters and problems which surface could save you so much time and resources. Here are five o...
It’s almost summer, which means baseball is in full swing. The game that many of us grew up on has recently gone through a major shift; one that small business owners can replicate to help their organizations. It came about through the use of data an...
The workspace is changing in spades these days, with remote work—once a taboo topic in some offices—being commonplace, along with resignations in the face of a return to the office becoming more of a regular occurrence. Employees want more control ov...
While we—for reasons that should be obvious—tend to focus our attention on preventing and avoiding cybersecurity breaches, it is important that we address how your business responds to a successful breach attempt. Let’s go over how to create a data b...
A lot of companies are making large technology investments, in fact, if you are here now, you are probably thinking about making such an investment for your own business. One problem that growing companies have is identifying and investing in the rig...
Businesses are rarely successful with just one person doing all the work; rather, businesses are largely successful when a group of people are working together toward the same goal. To promote this type of collaboration within your organization, we s...
Automation has been a business buzzword for some time now, and was a key facet for many businesses remaining open through the COVID-19 pandemic. Now, it seems like there’s no reason for it not to remain in use from this point on. Let’s examine a few ...
Data breaches—any event where a business’ confidential data is viewed, copied, or stolen by an unauthorized person or party—are a serious problem. Unfortunately, they are also a serious problem that can be caused by no shortage of situations. Let’s r...
Tomorrow, March 31st, is the official World Backup Day, a day intended to remind us all of the importance of taking backups for the sake of data continuity. While this kind of day can be a valuable reminder of a critical best practice, we contend tha...
One of the great obstacles many businesses have to remote work is the fact that, well, the team will be remote—not in the office, safely under supervision. This has led many to consider using the webcams installed in their employees’ devices to keep ...
The COVID-19 pandemic has shown us that not all companies have considered how to be flexible in their operations, but it has also given them opportunities to adjust accordingly. With these new flexibilities in place, what does the future of your offi...
The cloud is far and away one of the most beneficial technologies that a modern business has at its disposal. Unfortunately, the same can be said for modern cybercriminals. The cloud has given cybercriminals new opportunities that are important to ac...

Onsite Service Coverage Area

Although we provide remote services and support to businesses in over 20 states, onsite services are limited to within reasonable driving distance from our offices in NH.  We will manage a local vendor for locations outside of our service area to provide onsite assistance when needed.

 

Onsite Computer Support Services are available to businesses within 60 miles of Nashua New Hampshire. We have excellent onsite coverage from Concord NH, south through Manchester NH, and then down into Boston. From Northern and Central Mass, we cover from Worcester, east to the North Shore, including the Salem and Portsmouth NH area.

White Mountain IT Services

 


33 Main St, Suite 302
Nashua, NH 03064

 


121 Riverfront Drive
Manchester, NH 03102

 

Client Help Desk
603-889-2210

 

Open Positions